Village Manager - Retirement Living

Make a meaningful difference with BlueCare

Blue Care operate over 35 retirement villages across Queensland, with more than 3,300 residents choosing to make a Blue Care communities their home.  Our dynamic Retirement Living team has a unique opportunity for a caring, people centric Village Manager to join their team in Hervey Bay.

Your Part in Our Retirement Livings Team

As the Retirement Village Manager, you will be responsible for supporting the implementation of operational plans, work closely with sales to ensure occupancy levels are maintained and managing the day to day activities in one or more Retirement Villages. You will demonstrate continued commitment in providing resident focused service and a 'sense of place' in the Villages and hold responsibility for the following duties:

• Foster a professional working relationship with the village residents and team members.
• Support, facilitate and promote resident’s participation in village activities and ensure activities reflect resident’s preferences.
• Ensure effective resident communication including notices and newsletters, formal and informal meetings and information sessions.
• Manage resident concerns and complaints to resolution in accordance with the feedback and complaints policy and legislative requirements. Investigate and follow up with appropriate action.
• Lead and coach village staff, and ensure a customer focus and operational excellence 
• Manage the performance of all village team members and conduct management activities, performance appraisals, succession planning, and individual development plans as relevant and in line with HR policy.
• Manage sales forecasts and feasibility studies for new products and services by conducting research into competitor analysis and pricing and current and future industry direction. 

What makes a difference for us?

This is an exciting opportunity for an individual with strong people management skills, commercial acumen and a client centre approach with passion for working with the young at heart.  Your ability to be an active member of the team is key.  To be successful in the role, you will also possess:              

• Relevant Tertiary qualifications in Business, Commerce, Hospitality, Hotel Management or equivalent experience.
• A demonstrated empathy and understanding of working with older people.
• Demonstrated financial, budget and general office administration management experience including sound knowledge and use of computer software packages e.g. Microsoft Office suite and database applications.
• Demonstrated effective interpersonal and written communication skills with a high level of organisations skills and the ability to effectively manage and prioritise work loads.
• Understanding of current workplace health and safety regulations (WH&S) and continuous quality improvement practices.
• Current Queensland Drivers Licence
• Current First Aid Certificate and CPR Certificate or willingness to obtain

What makes a difference for you? 

With a Blue Nurses legacy dating back to 1953, BlueCare is one of Queensland’s largest and most trusted not-for-profit providers of community and in-home care, residential aged care, disability services and Retirement Living. 

• Flexible work arrangements to support work-life balance 
• Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum 
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs 
• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others 
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme 
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunities with one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference  

Start making a difference today

Our application process takes less than 15 minutes – Click the ‘APPLY’ button to be taken to our online application process and upload your resume and cover letter. Our team are available to answer any questions you may have.

Diversity & Inclusion 

Our approach is simple –everybody is welcome here.  At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.  

Safe workplace 

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.