AddressAbout Rivergate:
Established in 2006, Rivergate is the product of the vision, values and investment of a family who have genuine passion for the ocean, the marine industry and yachting. Their passions, coupled with a strong work ethic and deep commitment to community, underpin Rivergate’s commitment to excellence in service delivery.
Rivergate is acknowledged as Australia’s premier Superyacht refit and project management destination and is considered one of the top three refit destinations in the world, as well as three time award winner of “Superyacht Service Provider” delivered by Superyacht Australia.
About the Role:
To provide an extremely high level of professional and friendly customer support & services to all patrons of Rivergate, primarily focusing on the marina and fuel facilities as well as assisting the Shipyard from time to time.
Key Accountabilities:
- To provide exceptional customer service to all permanent & casual marina patrons.
- To be well presented and appropriately groomed at all times to reflect Rivergate’s professional reputation.
- To carry out the daily Dockmaster duties
- To ensure that all marina arms and berths are kept clean and tidy at all times. This includes all service units, fendering, cleats, access ramps etc.
- To assist in implementing marketing and promotional activities.
- To provide a clean, friendly, and efficient fuel services to all customers
- To clean and tidy all walkways & common areas used by staff, contractors and Rivergate customers, including toilets, offices etc.
- Carry out routine maintenance to services and facilities as per Rivergate’s maintenance schedule or as directed by the General Manager.
- To understand and practice all Rivergate’s workplace safety policies and procedures.
- To implement Rivergate’s environmental management policies and procedures.
- To report any incidents and/or concerns directly and immediately to the General Manager.
- To handle and manage cash and credit card transactions. Including the daily balancing of sales.
- To assist in the day-to-day management of the marina, including berth rental invoices.
- Provide assistance to the Shipyard team when requested, this includes travellift operations, cleaning the hardstand and yard equipment.
- Carry out any other duties that may be required to operate the facilities at Rivergate, as requested by the General Manager from time to time.
- The Dockmaster must be available to work Monday to Sunday and be flexible with monthly rosters. Marina hours of operation are currently 7:30am to 4:00pm.
Qualifications, Experience and Key Competencies
- Customer service experience
- Previous marina operations knowledge (preferred)
- Boat handling skills
- Current drivers and boat licenses
- Forklift License (preferred)
- Ability to work autonomously
- Ability to swim
- Basic to Intermediate Microsoft Office skills (Excel, Outlook and Word)
This is a casual position with the outlook for 2-3 days per week (Saturdays, Sundays and either Friday or Monday).
Job commencement in July 2024.
