Address
Form of workAUTHENTICALLY YOU
Explore an exciting new career path at W Hotels where your authenticity is celebrated.
W Sydney is now casting for Welcome Manager to lead our Whatever/Whenever, Welcome, Wheels and Guest Services Operations Team. Reporting to the Director of Rooms this integral role provides a high level of service to guests experience and presents an amazing opportunity to play a key role in the world’s largest W Hotel, with 588 rooms, suites and studios.
If you are passionate and charismatic, have outstanding communication skills, zealous about creating a memorable and welcoming atmosphere for customers, strive to provide personalized and attentive service that exceeds guest’s expectations then this exciting role is for you.
Overall, the Welcome Manager should be able to balance the needs of their team, their guests, and the business itself, while maintaining a focus on excellence and continuous improvement. This requires strong organizational, communication, and leadership skills, as well as a deep local understanding of the guest journey.
POSTION SUMMARY
Responsible for managing and supervising Whatever/Whenever, Welcome, Wheels and Guest Services Operations Team. Drives W’s Whatever Whenever culture, Bonvoy Loyalty Program, VIP guests, groups in house, training and development of talent and supports operations at the Welcome Desk. Experience with Opera PMS.
As an integral part of the Rooms team, directs and works with all areas of the Hotel’s Talent and department heads. Strives to continually improve guest and talent satisfaction and maximize the guest satisfaction of the department. Will work a rotating fortnightly roster.
TALENT PROFILE
Education & Experience Required
- High school diploma or GED; 4 years experience in Hotel Operations or related professional area OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in Hotel Operations or related professional area.
LIFE WITH THE WORKS
We believe in the power of people. They are both our foundation and our inspiration. As we look forward to the future, we are committed to investing in our talent through holistic well-being, personal growth and career opportunities. This isn’t work with a side of life. This is – Life. With the Works.
BENEFITS
- Incentives
- Birthday Leave
- Sabbatical Leave
- Overall Wellbeing
- Milestone Recognition
- Leave Portability
- Love Learning
- Enhanced Super
- Career Growth
- Bonvoy Eligibility
- Flexible Working
- Worldwide International Discounts
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
