Work Experience Co-ordinator

Salary: £25,742 to £26,444 with progression to £27,979 per annumNewcastle University is a great place to work, with excellent . We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.Closing Date: 11 April 2024The RoleThe Student Success Unit is responsible for developing and supporting the delivery of an outstanding and distinctive student experience so that students have a high-quality University experience. As part of Student Success, the Careers Service supports all students and recent graduates towards a positive graduate outcome.Working within the Work Experience Team you will be responsible for coordinating administrative processes to support Work Experience opportunities, focusing mainly on the Careers Service Placement Year. The Careers Service Placement Year is a 9-12 month, self-sourced, Work Experience opportunity for students from various Schools within the University.You will play a key part in supporting the Work Experience Advisers through accurate record-keeping and by ensuring proper administrative processes are followed. You will also provide day to day information to staff, students and employers as required. You will assist in the marketing of the Careers Service Placement Year through a range of methods to promote awareness to students and provide exceptional customer service to the students and employers.For informal enquiries, please contactKey Accountabilities

• Coordinate administration and systems to support work-based learning programmes such as internships, placement years or student employment on campus, this may include:

• Reviewing, improving and maintaining administrative and financial records to support work-based learning activities
• Supporting onboarding, recruitment and selection processes including shortlisting, scheduling interviews and providing interview feedback
• Signposting students to support relating to self-reflection and how to articulate the value of their Work Experience
• Developing, maintaining and producing a range of data, evaluation and promotional reports, acting on feedback, developing examples of best practice and compiling quantitative and qualitative statistical data
• Ensure compliance with all prevailing employment legislation incl. UK Visa and Immigration requirements by conducting Right to Work checks for new student workers
• Working closely with People Services provide support to colleagues in relationto the University’s policy on Student Employment
• Organise Work Experience sessions and coordinate all related communications
• Provide exceptional customer service to students and employers:

• Build rapport with students both on an individual and group basis to support their work-based learning activities
• Develop and maintain relationships with internal and external services/organisations to create work-based learning opportunities for our students
• Develop and maintain evaluation processes, ensuring satisfactory progress and outcomes, acting on feedback
• Act as a first point of contact with key stakeholders, dealing sympathetically and effectively with students, colleagues and external employers - resolving issues where possible whilst escalating urgent issues to relevant staff where necessary
• Advertising and Promotion:

• Promote the full range of work-based learning opportunities to current students and internal/ external stakeholders
• Coordinate and develop targeted outreach strategies to engage students, promote awareness and increase application levels
• Research potential target sectors, organisations or internal services to approach regarding work-based learning activities
• Maintain and develop relationships with internal and external stakeholders to increase awareness of Careers Service activities
• Provide supervision to the Work Experience Assistants
• Work with colleagues across Student Success to ensure design and delivery of our provision considers the needs and requirements of designated service user groups (e.g., students with additional needs, international students, Early Career Researchers, or Degree Apprentices)
• Undertake any other duties reasonably requested in the delivery of the Careers Service’s strategic objectives including occasional out of hours/evening work

The PersonKnowledge, Skills and Experience

• Confident use of Microsoft Office (particularly Excel), databases, the internet and a range of social media
• Administration experience in an office environment, including evidence of systems improvements
• Ability to consider new ways of working and to apply new technology
• Experience working in a customer-focused environment
• Excellent attention to detail with a high level of accuracy
• Excellent planning and organisational skills, with the ability to prioritise a complex workload and working to tight deadlines
• A team player, able to develop and maintain productive working relationships with internal and external customers, including the ability to motivate others
• Good communication and interpersonal skills including the ability to negotiate
• Good problem solving with ability to use initiative
• Sound numeracy skills to compile and interpret statistical and financial data
• Ability to influence and thrive in diverse cultural environments

Attributes and Behaviour

• Manages time and resources by prioritising and organising effectively
• Works collaboratively with others, plays a positive role in teams and establishes and grows relationships across the organisation where different skills, expertise and opinions are valued
• Uses clear, concise and accurate communication, tailoring the approach accordingly and encouraging a two-way communication process
• Projects a positive attitude through personal confidence and enthusiasm in order to achieve organisation success. Inspires the trust and confidence of others
• Works continually towards achieving success through understanding and meeting or exceeding the expectations of the area, the University, students, colleagues and other stakeholders

Qualifications

• English Language GCSE grade A-C or equivalent

Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.At Newcastle University we hold a silver award in recognition of our good employment practices for the advancement of gender equality. We also hold a Bronze award in recognition of our work towards tackling race inequality in higher education REC. We are a employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.In addition, we are a member of the Euraxess initiative supporting researchers in Europe.Requisition ID: 26852​