AddressWorkforce Forecasting Lead – Flexible Locations
You are a passionate advocate for workforce management, excelling in data analytics.
Focused team delivering world-class results for stakeholders with high performance.
Delivering exemplary experience for Bankwest, stakeholders, and CBA Group.
Amazing opportunity for an experienced senior Workforce Forecaster to join us, with flexibility of location.
See yourself in the team.
Our team develops strategic resource plans for Bankwest operations, aiding critical resourcing decisions with medium-range forecasting and optimizing performance through data-driven insights.
Do work that matters
As the Workforce Forecasting Lead, you will provide medium-long-term forecasting for resourcing, budgeting, and productivity. Responsible for E2E long-term forecasting, collaborating to meet budget and customer outcomes, driving operational efficiencies, and leading productivity initiatives with Finance and business stakeholders.
More specifically, you will
Manage stakeholder relationships, collaborate with various business areas to optimize outcomes, and build the annual budget plan.
Develop analytical models to forecast operational impacts for change initiatives, supporting workforce planning readiness to mitigate change impact.
Lead and contribute to productivity initiatives to deliver operational efficiencies, cost savings, and improved customer outcomes.
Tailor recruitment planning with metrics aligned to strategic site footprints and analyse to forecast volume trends and optimize resource plans.
Develop run-rate forecasts and work with key business stakeholders to ensure they ‘close the gap’ to budget forecasts.
Support end-of-month budget reconciliation and forecasting.
Provide workforce planning support for project initiatives and establish critical cadence to drive business outcomes while prioritizing people and engagement.
We want to hear from you if you have.
A solid track record of strategic forecasting (Essential)
Experience pitching options & benefits to senior management.
Workforce Management Team experience in a Contact Centre environment (Preferred)
Meeting objectives, deadlines, managing priorities.
Delivering outstanding service to customers.
Solutions-oriented with positive attitude
We support our people with the flexibility to balance their work. Talk to us about what might be possible for this role.
If this sound like you? Apply now.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through
Sidekick
to submit a valid application. We’re keen to support you with the next step in your career.
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Advertising End Date: 09/03/2024
