Workforce Planning Analyst

You are a motivated and driven individual.
We are a team of innovative thinkers.
Together we can enhance the experience for our customers and colleagues.
See yourself in the team:
Resource Planning are a team of highly motivated individuals always looking to support and improve the ways we can meet customer demand via our many channels. The Resource Planning team forecast and schedule for 22 teams across 5 divisions of Bankwest as well as liaise with our finance team and HR around FTE requirements and training.
Do work that matters:
As a Workforce Planning Analyst, you will work with our key stakeholders to deliver resourcing requirements directly to the business unit and have a solid focus on the below tasks:
Schedule resources to support business KPI's, Service Levels and training targets.
Provide key stakeholders with scheduling advice, impact assessments & performance planning packs.
Manage the day-to-day scheduling of all colleagues and their activities such as annual, Rostered days off, training, meetings, 1-2-1s and development sessions in consultation with the business to maximise business performance.
Create and maintain accurate employee records using specialist Workforce Planning tools.
Complete strategic forecasting of workload, including trending & any impact factors.
Analyse information and convert this information into a presentation which provides valuable insights.
Follow, build & maintain standard operating procedures, and escalate risks appropriately and take ownership until resolution is found.
Work within a small team to deliver the ultimate experience to our stakeholders & customers.
Know the key risks associated to your role, be able to identify them through root cause analysis.
We're interested in hearing from people who have:
Previous experience as a Workforce Planning Analyst. (desirable)
A thorough understanding of Contact Centre's (Desirable)
Highly developed negotiation and relationship building skills with a sound written and verbal communication skillset.
Ability to hold discussions with Senior Leaders around performance & planning.
Exceptional eye for detail and high sense of accuracy
A background in reporting/data, specifically Tableau (desirable)
Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you.
Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.
Here, you'll thrive. You'll be supported when faced with challenges and empowered to tackle new opportunities. We really love working here, and we think you will too.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through to submit a valid application. We’re keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Advertising End Date: 10/02/2024