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Salary- Must speak business level Japanese AND English!
- Great roster 3 days one week and 4 days the next week
- Initial 12- month contract
Overview
- Provide 24x7x365 technical operations support on a global infrastructure; with focus on minimizing impact to Customers and internal users.
- This specific opportunity is for early career level staff with some previous technical experience to monitor the infrastructure and be a key stakeholder in Incident and Change Management processes.
- Regularly perform data analysis to determine performance and identify areas of improvement.
- Have you worked in a control centre environment?
- Do you like to triage and drive events to resolution?
- Do you like to interact with Customers, vendors, and support teams on a global scale?
- You MUST speak Japanese and fluent in English
- Execute Incident, Change, and Problem Management processes.
- Perform effective vendor management techniques to ensure forward-progress managed Incidents.
- Monitor the performance of traffic, systems, and central site processing, addressing anomalies detected.
- Conduct quarterly Release and patch rollout for European authorization system
- Route central site and customer traffic as necessary to minimize downtime and impact to the brand and business.
- Day Shift (6am-6pm ) You will work 3 days one week and 4 days the other totalling 7 working days a fortnight.
- Bachelor’s Degree or equivalent work experience.
- You demonstrate comfort in influencing and building relationships internally and externally to achieve successful business outcomes
- Effective organisation skills.
- Bachelor’s Degree or equivalent work experience.
- Strong communication skills able to bridge all levels of the organisation up and down to create a shared knowledge and understanding of project details, issues and solutions.
- Suitable candidates will have a passion for learning and thrive in a fast paced environment
- You are a strong team player, resilient and are able to work autonomously
