Address Work for leading company in their industry based in Macquarie Park! Your new company Temporary contract working for a leading company in their industry. Your new role
Represent the brand by providing exceptional support to customers and internal stakeholders.
Assist with enquiries, orders, and product information for external customers and internal stakeholders.
Investigate and resolve complaints promptly, taking ownership until resolution.
Maintain deep understanding of the brands product catalog.
Follow company policies regarding order processing, returns, and Customer Service.
Work closely with sales, marketing, and product development teams.
Accurately document interactions and proactively identify process enhancements.
Meet or exceed KPIs for customer satisfaction, response times, and order accuracy.
What you'll need to succeed
Previous experience in Customer Service roles.
Strong data skills with the ability to understand data and identify trends.
Proficiency in Excel, Power BI, and SAP.
Excellent communication and interpersonal skills.
Detail-oriented with a proactive approach to problem-solving.
Ability to work independently and prioritise tasks in a fast-paced environment.
What you'll get in return
$33-36 p/h + super (depending on experience)
Temporary Contract with potential to extend
Macquarie Park Location
Fun and Supportive Culture
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to **************@hays.com.au If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.
