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Full-time Contact Centre Manager jobs in Richmond, VIC

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NATIONAL CONTACT CENTRE MANAGER SERVICE

Delivering best Average Speed to Answer (ASA) with available resources and ensuring First Call Resolution (FCR) rates are as high as possible. Driving customer NPS outcomes. Working closely with the Service Execution Managers to...

CompanyBupa Dental
AddressMelbourne, VIC
CategoryCustomer Service
Date Posted 24 hours ago See detail

National Contact Centre Manager Service

Bupa Dental

Melbourne, VIC

Delivering best Average Speed to Answer (ASA) with available resources and ensuring First Call Resolution (FCR) rates are as high as possible. Driving customer NPS outcomes. Working closely with the Service Execution Managers to...

24 hours ago seen See more...

National Contact Centre Manager Service

Bupa Aged Care Australia

Melbourne, VIC

Delivering best Average Speed to Answer (ASA) with available resources and ensuring First Call Resolution (FCR) rates are as high as possible. Driving customer NPS outcomes. Working closely with the Service Execution Managers to...

2 days ago seen See more...

Centre Manager

Quick Care

Melbourne, VIC

Leadership and Management: Oversee daily operations, ensuring high standards of care and education are maintained. Lead, mentor, and inspire the team to deliver exceptional childcare services. Compliance and Quality Assurance: Ens...

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Site Manager | Childcare Centre | South Eastern Suburbs New

Fetch Recruitment

Melbourne, VIC

$125,000 per year

A healthy pipeline of work and strong cashflow. Family like supportive environment. Experience in a Site Management role delivering New Build Projects. Carpentry background and relevant qualifications. Ability to confidently use s...

9 hours ago seen See more...

Contact Centre Agent

The Lost Dogs Home

North Melbourne, VIC

Handle inbound calls professionally, directing inquiries and providing accurate information on animal reclaims, surrenders, adoptions, and general queries. Resolve customer complaints and issues promptly, escalating complex matter...

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Centre Manager

Quickcare

Melbourne, VIC

Leadership and Management:Oversee daily operations, ensuring high standards of care and education are maintained. Lead, mentor, and inspire the team to deliver exceptional childcare services. Compliance and Quality Assurance:Ens...

3 days ago seen See more...

Kutjungka Health Centre Manager

Kimberley Aboriginal Medical Services

Melbourne, VIC

Lead a multidisciplinary team and coordinate external health service providers to provide a quality and comprehensive primary health care service to the community under the KAMS Model of Care;. Undertake the day to day operational...

4 days ago seen See more...

Customer Service Officer - Customer Contact Centre

The Royal Children's Hospital Vic

Melbourne, VIC

The role is required to answer enquiries through two channels at RCH - the Switchboard and the Specialist Clinics Call Centre:. Switchboard responsibilities include responding to a high volume of internal and external calls, overh...

a week ago seen See more...

Centre Manager

Ymca

North Melbourne, VIC

$104k incl super | Full-time. Lead a vibrant, inclusive community centre, driving strategic initiatives and fostering strong community connections. Free access to gyms, recreation, and aquatics centres across the state! Provide le...

5 days ago seen See more...

Assistant Centre Manager

G8 Education

Melbourne, VIC

You will hold an ACECQA approvedDiploma in Childrens Services. An understanding of both the Early Years Learning Framework (EYLF) and National Quality Standards (NQS). Proven Educator experience within an Early childhood servic...

2 weeks ago seen See more...

Contact Centre Supervisor

State Government Of Victoria

Melbourne, VIC

$106,534-128,897 per year

Manage the daily operation of the FAS Contact Centre, ensuring that the Contact Centre meets daily service targets and functional responsibilities. Ongoing positions. VPS5: $106,534 128,897 + superannuation. Manage a team of Con...

2 weeks ago seen See more...

QA Manager - Testing Centre of Excellence

Randstad

Melbourne, VIC

Enhancement and implementation of QA processes, templates, and procedures within the TCoE. Provide direction to teams on QA practices and ensure adherence to QA standards. Define and implement new processes, methodologies, and sta...

a week ago seen See more...

Customer Service Officer - Customer Contact Centre

The Royal Children's Hospital Melbourne

Parkville, VIC

The role is required to answer enquiries through two channels at RCH - the Switchboard and the Specialist Clinics Call Centre:. Switchboard responsibilities include responding to a high volume of internal and external calls, overh...

a week ago seen See more...

Assistant Store Manager - Full Time - Mayfair Shopping Centre, BC

Swarovski

Melbourne, VIC

In this role and together with the team, you will:Strive for excellence and go beyond in every customer interactionBuild a loyal portfolio of existing and new customersAct as a role model, leading by example with passion and enthu...

2 weeks ago seen See more...

Call Centre Manager

Gjk Facility Services

Carlton, VIC

Oversee daily operations of the help desk/Call Centre to ensure smooth and efficient service delivery to our client. Monitor key performance indicators (KPIs) and implement strategies to meet or exceed performance targets. Manage...

3 weeks ago seen See more...

Centre Manager

Fitzroy Early Learning Centre

Fitzroy, VIC

ensure that the centre is a safe area and environment for the children, staff, parents and visitors work with assistant director/director to develop and adapt programs that are developmentally appropriate for the children aimed at...

3 weeks ago seen See more...

Customer Service - Contact Centre

Westpac Bank

Melbourne, VIC

A fantastic opportunity to join a supportive and caring team culture. Multiple, full time, permanent roles available in Melbourne CBD starting 5th July. Working flexibly will be offered once competent in the role. At least 12 mont...

3 weeks ago seen See more...

High Volume Recruitment Officer || Contact Centre

Hay Street Trust

West Melbourne, VIC

Introducing recruitment processes to ensure continuing growth of the organisational workforce. High Volume Recruitment, sourcing top-notch candidates through various channels. Conducting interviews and assessments to match candida...

2 weeks ago seen See more...

Centre Operations Manager - Melbourne CBD

Australian Red Cross Lifeblood

Melbourne, VIC

Reporting to the Donor Centre Manager, be part of a leadership group leading a large team to deliver exceptional service to our donors.. Permanent, full-time opportunity.. Competitive compensation and salary packaging benefits.. L...

3 weeks ago seen See more...

Health Centre Manager—Registered Nurse (w/ Relocation Support to Katherine, NT!)

Scout Talent

Melbourne, VIC

Great opportunity for an AHPRA Registered Nurse to be our Health Centre Manager - this is your opportunity to take a step up in your RN career!. Join one of the largest Aboriginal Community Controlled Health Organisations in the N...

a month ago seen See more...

Centre Manager | Centre Director | Moonee Ponds

Mh Consulting And Services

Melbourne, VIC

MUSThave worked in an early childhood service or preschool within Australia. Experience as a Centre Manager. Or a minimum of 2 year experience as a full-time Assistant Director. Excellent verbal and written communication skills....

a month ago seen See more...

Centre Manager Opportunity - Westfield VIC: Expressions of Interest

Scentre Group

Melbourne, VIC

Creating, maintaining, and monitoring the customer led culture ensuring the team is coached and empowered to deliver great experiences every day. Growing team capability and engagement. Ensuring the effective financial and commerc...

2 months ago seen See more...

Centre Manager Opportunity - Westfield VIC: Expressions of Interest

Scentre Group

Melbourne, VIC

Creating, maintaining, and monitoring the customer led culture ensuring the team is coached and empowered to deliver great experiences every day. Growing team capability and engagement. Ensuring the effective financial and commerc...

2 months ago seen See more...

Contact Centre Specialist

Great Southern Bank

South Yarra, VIC

This is a key role in the support we provide to our customers and great opportunity to learn about banking and build the foundation for a long-term career.A little bit about you- Ideally you have a strong background in customer se...

2 months ago seen See more...

Bendigo Visitor Services Centre Manager

City Of Greater Bendigo

Melbourne, VIC

Full time, Ongoing. Band 7, starting salary $99,276 plus superannuation. Generous leave provisions and learning and development opportunities. Base hourly rate of $50.24 plus superannuation | Annual salary increases. Contribute to...

2 months ago seen See more...

Contact Centre Consultant - Flexible/Hybrid work location

Collingwood 3066

Collingwood, VIC

Looking for flexibility in your role with a modern office and great public transport access?. Are you a great problem-solver?. Do you love providing great customer experiences for a wide range of people?. Do you have a great phone...

2 months ago seen See more...

Contact Centre Consultant - Melbourne

Stockland

Melbourne, VIC

Experience in a customer centric role (Contact Centre based would be beneficial but not essential). Strong communication skills, both written and verbal. High empathy and emotional intelligence. Ability to quickly engage and build...

2 months ago seen See more...

Contact Centre Team Leader

Bank Australia

Collingwood, VIC

We have big plans to become Australias most trusted bank and a leading purpose-driven business. As a certified B Corp, were part of a global business community who meet the highest social and environmental standards, putting pur...

2 months ago seen See more...

Marketing Manager | Shopping Centres

Redpath Partners

Melbourne, VIC

Preparation and management of annual marketing plan, promoting the shopping centre to increase sales and traffic. Extending digital and social media presence of the assets. Budget management. Planning and managing unique and fresh...

2 months ago seen See more...

Cost Manager, Finance and Corporate Centre

Anz

Docklands, VIC

Provide full Business Partnering services to the Businesses including presenting at Leadership Team meetings, identifying, shaping and supporting business strategy and being the contact for all cost related queries. Managing the m...

3 weeks ago seen See more...

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