Aboriginal Client and CSO

Aboriginal Client & Community Support Officer
Aboriginal Services Unit
Location: Parramatta Local Court
Employment type: Ongoing full-time role
Salary: $79,032pa to $ 86,539 pa, plus employer’s contribution to superannuation and annual leave loading
This position is open to Australian Aboriginal and Torres Strait Islander people only
Your role
The role provides project support and effective customer service to Aboriginal communities and Aboriginal clients attending court.
What you’ll do
Your responsibilities will include:
• Providing support for a range of Aboriginal targeted projects to Aboriginal clients and communities.
• Preparing correspondence and reports and maintain filing, record and data systems to ensure they are accurate, accessible and secure.
• Providing culturally appropriate front line customer service & project delivery.
• Collating, interpreting, managing and disseminating information to support project development and implementation.
• Undertaking research to enhance project delivery and outcomes.
• Promoting projects and services to Aboriginal clients and communities
The Aboriginal Services Unit (ASU) is specialist team within the Department of Communities and Justice.
Transforming Aboriginal Outcomes division and our vision is to ‘build better pathways to Justice for Aboriginal people.’ We do this by providing support and advocacy for Aboriginal defendants and victims attending courts through our Aboriginal Client and Community Support Officers. We work with executives across Department of Justice to develop a responsive agenda to help reduce Aboriginal overrepresentation in the criminal justice system.
What we’re looking for
You work independently, but you are part of a team of ten (10) who keep us all connected by creating a positive work environment. Our unit and our team lead the way when it comes to making a difference in our communities and we look forward to that being enhanced with each new team member. This is a job with real rewards, scope to grow and has a supportive atmosphere.
• Aboriginality - typically all or the majority of the work of an Aboriginal identified role will involve the development and or delivery of policy, programs and services which impact on Aboriginal people and or involve liaising directly with Aboriginal people and communities
• A current driver’s licence (unrestricted) and willingness to travel is required (regional locations only).
As an Identified role, this position is open only to Aboriginal and/or Torres Strait Islander persons, Australia’s First Nations people.
Where a position is identified, an applicant’s race is a genuine occupational qualification under the exception in Section 14(d) of the Anti-Discrimination Act 1977.
There are two alternatives to confirming your Aboriginality, one of which must be uploaded to be considered for the role as follows. Either will be accepted:
Confirmation of Aboriginality form
or
Written confirmation from 2-3 Aboriginal organisations within the community in which you live/work, which addresses the three criteria listed below:
• is of Aboriginal and/or Torres Strait Islander descent, and
• identifies as an Aboriginal and/or Torres Strait Islander person, and
• is accepted as a such by the Aboriginal and/or Torres Strait Islander community.
Download the role description.
If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.
To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.
For more information and advice on applying for roles at DCJ, visit Careers for Aboriginal people https://www.dcj.nsw.gov.au/about-us/careers-at-dcj/pathways/careers-for-aboriginal-people.html
What We Offer
We offer a variety of benefits, including:
• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on Working for us.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.
Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply. You will need to attach an up-to-date résumé (maximum five pages) and a cover letter (maximum three pages) with a brief outline on how you meet the requirements of the role and answer the two targeted questions below:
Targeted Question 1
Tell me about a time when you collaborated with others to determine a course of action to overcome barriers to achieving an organisational goal.
Targeted Question 2
Tell me about a time when you had to manage a customer's expectations in order to avoid an unreasonable commitment.
Applications close Monday, 25 March 2024 at 11:59 pm AEST.
Got a question?
For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Tania Rockley, Regional Coordinator on 0476 831 564 or at: tania.rockley@dcj.nsw.gov.au
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please call Anjy Fayad on 02 9765 3042 or via anjy.fayad@dcj.nsw.gov.au
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Your recruitment journey on the DCJ website (for all roles except Aboriginal Identified)
Thank you for your interest in this role. We look forward to receiving your application.
To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/
Department of Communities and Justice