Position Title: Implementation Consultant (PSG) -- ES AustraliaReporting Line: Implementation Consulting Manager -- ES AustraliaPosition Purpose:Support Implementation Consulting Manager to achieve all departmental KPIs through the successful provision of Consulting and Implementation services to ADP Clients in line with agreed standards and timeframes.Key Responsibilities:
- Define client requirements, provide gap analysis, document, build and configure the outcome of these efforts.
- Partner with internal and external client stakeholders to develop an executable plan that accounts for both functional and technical work streams of the project.
- Provide best practice solutions based on customer defined business needs and business rules.
- Successfully implement products and associated services within required timeframes.
- Communicate with client throughout Implementation lifecycle -- including face to face, written and verbal communication.
- Anticipate, identify and analyse risks, problems and opportunities -- establishing priorities and efficiently allocating and utilising resources for resolutions.
- Apply project methodology -- planning, follow up, reporting and quality assurance.
- Review and measure progress against specified criteria and deliverables, developing and implementing suitable corrective action as required.
- Successfully communicate at all levels of seniority in all mediums, and display personal integrity and professionalism in all dealings with colleagues and clients.
- Act as subject matter expert by keeping up to date with technology and legislative developments as they relate to the product and Industry
- Demonstrate high level of customer service across all internal and external stakeholders, in a fast paced and high-pressured environment.
- Development and maintenance of good working relationships with other Associates in accordance with ADP values.
- Ensure cooperation and sharing of skills and expertise.
- Ensuring all relevant issues and activities are entered into management systems and hours are recorded for work completed for each client.
- Achievement of team and individual KPIs.
- Responsible for driving own personal development plan.
- Anticipate risk and capture on ADP's Implementation Risk and Issues register, actioning accordingly and escalating to management where required.
- Conduct post Implementation reviews, share learnings and ensure as part of continuous improvement requirements.
- Strategy and Planning: Answers the question "Where are we going?"
- Results Accountability: Focuses on ensuring we attain objectives
- Financial Management: Applies understanding of ADP financial levers to achieve business results
- Impactful Communication: Flexes Communication methods to engage with people
- Building Talent: Deliberately builds capability for short and long term
- Relationship Building: Develops internal and external relationships required for success
- Client Focus: Explicitly factors client perspective into decision making
- Outside -- In Perspective: Understands and acts upon trends in the external market
- Bias for Growth: Takes bold action to strengthen business results
- Strong stakeholder management and customer service / client facing consulting experience within an Implementation / Service Delivery environment.
- Demonstrated experience within an Implementation environment, with an excellent understanding of payroll, payroll applications including Time & Attendance and processing.
- Experience with project management methodology, with demonstrated success in previous roles.
- Demonstrated understanding of ADP management systems or corporate enterprise reporting systems, e.g. CRM.
- Experienced with the 'build and configuration' of products/systems.
- Strong ability to identify client risks and provide options for resolution.
- Proven experience in data mapping, data conversion and data integrity.
- Advance understanding of interface technologies and data exchange between payroll and third party systems (e.g. SAP, Oracle,Workday etc.).
- Experience in Microsoft applications such as MS Project, Word and Excel.
- Experience working within a matrix organisation for a US owned organisation preferred.
- Demonstrated experience working on multiple projects, with the ability to multi-task and prioritise work, in accordance to tight deadlines and pressure.
- Demonstrated consulting experience, minimum 12 months.
- Minimum 12 months implementation experience with Payforce or minimum 2 years working with Payforce.
- Tertiary qualification with a business related field, or Information Technology.
- Proven experience in a similar role may be taken in lieu of formal qualification.
- Project Management certification ideal.
- HCM Consulting
- Product knowledge
- Results Accountability
- Stakeholder Management
- Service Delivery
- Planning & Scheduling
- Solutions focused
- Time Management
- Analysis / Judgement
- End to End Implementation
- Implementation Managers, Consultants -- ES Australia
- Offshore Associates -- ES International
- Sales Associates -- ES Australia
- Managed Services, including Support -- ES Australia
- ADP Clients
- Relationship Managers