Aboriginal Financial Support Worker (51D)

• Full training provided
• Part time and casual positions, 22.5 hours per week (extra hours also available)
• Be part of a friendly team providing phone based support to clients, many of whom are Aboriginal or Torres Strait Islander
• Work from our great location in the centre of Bunbury
• Help us deliver a culturally appropriate service and have real impact in the Bunbury community

Reach further with us!

The HUGS Service Centre assesses applications for the Hardship Utility Grants Scheme (HUGS).  The intent of the scheme is to assist customers with their connection to essential services in situations where they are unable to meet their financial obligations to a utility provider.  Referred applicants are assessed for eligibility to a one off grant payment, as well as provided information and referral support to minimise the chance of issues re-occurring in the future.  The Service Centre also provides support on better managing energy and water usage.

The Emergency Relief and Food Access Service provides an assisted access pathway connecting individuals to emergency and food relief as well as connecting them through to their local service providers. 

These roles are based in Bunbury, at our contact centre in the heart of the city!

About the role

As an Aboriginal Financial Support Worker, you will provide a phone based service to clients, many of whom are Aboriginal and Torres Strait Islander.  You will ensure clients receive a culturally appropriate service that assists people experiencing immediate financial crisis.  This is a high volume service, with the call centre operating from 9am until 7pm Monday and Tuesday and 9am until 5pm Wednesday to Friday.

You will be comfortable using a range of IT systems to manage calls, collect information from clients and assess eligibility for HUGS grants.  You will build great rapport with clients, collecting necessary information and identifying opportunities to refer to other relevant support services.

This is a maximum term, part time opportunity until 30 June 2024.  22.5 hours a week is available, with the option to increase to 30 hours a week.  Successful applicants should have flexibility in work hours, with preference for candidates who can work Mondays and Tuesdays 11am until 7pm.  Casual positions also available.

About you

You are a passionate individual who is driven to deliver a quality service for our clients. Pursuant of Section 51 of the Equal Opportunity Act 1984, Aboriginal applicants are strongly encouraged to apply. 

To be successful in this role you will have:

• Basic numeracy skills and the ability to develop household budgets
• High level of interpersonal skills
• Basic understanding and ability to use IT systems and be eager to learn new systems
• Good attention to detail
• An openness to change and seek creative solutions
• Experience in promoting positive engagement with clients, especially clients who are Aboriginal and Torres Strait Islander

You also must possess a current National Police Clearance valid within one year.

Why join us?

At Anglicare WA we are all about people, placing people at the heart of our work.  We are focused on strengths, believing in and amplifying the strength of people and communities.  We are fiercely inclusive, making sure everyone can belong. As trusted partners we are curious and creative, always looking for new ways to do better.  We are courageous and gutsy, tackling difficult issues, even when it’s hard. 

But don't take our word for it!  Here is what our people think:

“Anglicare WA has a culture which celebrates people, the communities we work for and works in innovative ways with leadership who are connected with the work, everyone feels comfortable to be their unique selves here.”

“Anglicare WA is really great at living and breathing our values everyday across the organisation, celebrating the diversity within our workforce, doing things differently, constantly trying to break down barriers for clients and families, making new employees feel welcome, great communication!”

Remuneration and benefits

• Maximum term contract until 30 June 2024 (with possibility of extension)
• Work 3 - 4 days per week (hours must include 11am to 7pm Monday and Tuesday)
• $62,812 per annum (pro rata for part time) + 11% super + annual leave and personal leave
• Tax-free salary packaging benefits up to $15,900 per annum may be available

Apply now!

To apply, please click on the apply button and follow the prompts.  Shortlisting will commence immediately with this role to be filled as soon as possible.  Apply without delay!

We reserve the right to close recruitment before the closing date should a suitable candidate be identified.

Child Safe: Anglicare WA is organisation committed to providing safe environments where children and young people feel valued, respected and are protected from abuse and harm.

Inclusive: We actively promote a working environment that values diversity and inclusion. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, people who identify as LGBTQ+ and people with a disability. If you have any support or access requirements, we encourage you to advise us at time of application.

Uluru Statement from the Heart: Anglicare WA supports the Uluru Statement from the Heart and is committed to walking alongside First Nations people in a movement of the Australian people for a better future.