Accommodation Reception - Canberra

Who are we:

Downer Group employs approximately 50,000 people across more than 300 sites, primarily in Australia and New Zealand. Downer designs, builds and sustains assets, infrastructure and facilities and we are the leading provider of integrated services.

Downer Defence is the lead contractor providing Estate Maintenance and Operation Services (EMOS) for the Department of Defence in Queensland and Southern New South Wales. As lead contractor within the region we deliver a suite of services to support Defence capability. 

The Role:

We currently have an opportunity for a full-timeAccommodation Receptionist to work at our Canberra base.

The purpose of the position is to support the Spotless Defence Contract for delivery of the Cleaning and Housekeeping services contract to the Department of Defence SNSW & QLD region. The Accommodation Receptionist provides effective management to ensure the smooth and efficient day-to-day running of the daily administration and accommodation/room booking service functions.

Key responsibilities:

• Support the Cleaning and Housekeeping Supervisor
• Maintain Reservation Booking System and ensure room information sis up to date and accurate
• Perform the daily accommodation and reception desk services
• Ensure all callers and visitors to the office both on the gone and in person are treats in a professional manner
• Maintain a high standard of personal grooming and wear the uniform as per Base standards at all times
• Handle customer complaints professionally
• Ensure administration procedures are effective and accurate and meet site and corporate reporting schedules including the following items:
  • Reservation management
  • Key Register
  • March-In, March-out reporting
  • Damage and Repair register
  • Supplier invoice processing
  • Invoicing for all unplanned accommodation
• Ensure accurate record keeping
• Attend all scheduled training
• Ensuring room information is up to date in real time
• Follow safety practices in the workplace

What you’ll bring:

• Suitability for Defence security clearance (Australian Citizenship Mandatory)
• Experience with a Reservation Management System (RMS) (preferred)
• Experience with the Defence Estate Management System (DEMS) (preferred)
• Proficiency in Microsoft Office package
• High attention to detail
• Able to perform the inherent physical requirements of the role
• Ability to set priorities, meet deadlines and establish timeframe

This is a great opportunity to join a reputable company, work with an amazing team where you will be given the opportunity to develop your career

Sound like the role for you? Click the 'Apply now' button

We are an equal opportunity employer with a strong commitment to diversity and inclusion.  We encourage Female and Indigenous applications to apply.