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Form of workAbout Us:
Creata is a global brand agency that helps brands grow by creating meaningful connections with consumers.
We are looking for a dynamic, results-driven leader with a passion for client success and innovation to join our team. This role is crucial to our business as you help lead and inspire the account service team to continue to deliver exceptional service for our valued clients.
Account Director at Creata
Position Purpose: As the Account Director (AD) at Creata, reporting directly to the Client Services Director, you will serve as a relationship owner for a designated group of top-tier client accounts. Leading a team of 4 account service staff, your primary responsibility will be client retention and growth, achieved through strategic operational planning, project co-ordination, and effective client communication. You will play a vital role in aligning client expectations with task execution, identifying client needs, and ensuring the successful delivery of projects.
Key Responsibilities:
- Client Relationship Management:
- Serve as a senior point of contact for top-tier client accounts.
- Work closely with clients to understand their needs, project approval workflows, and best practices.
- Leading a team to provide an exceptional level of client service
- Liaising with clients at a senior level on a regular basis
- Post campaign analysis approval and reporting
- Contribution to the strategic development of promotional pitches
- Project Management:
- Oversee project planning processes, including timelines and budget development.
- Ensure efficient workflow oversight, resource allocation, and delegation.
- Work with a cross functional team of digital, creative and technical resources.
- Contribute to the scoping of proposal development to support recommended approaches.
- Team Leadership:
- Lead and inspire the account service team to deliver exceptional client service.
- Provide guidance, coaching, and delegation to ensure adherence to best practices.
- Collaborate with internal departments and maintain positive relationships.
- Financial Accountability:
- Set and achieve project revenue targets.
- Monitor financial performance and implement corrective actions as needed.
- Strategic Planning:
- Develop and implement strategic operational plans for client accounts.
- Contribute to the preparation of weekly, monthly, and quarterly status presentations for internal and external teams.
- Assist in the development of innovative and market-leading ideas to support Creata's new business efforts.
- New Business Development:
- Plan and deliver strategic solutions for new clients.
- Identify and explore new business opportunities.
- Contribute to marketing content planning and execution.
Essential Skills:
We value individuals with a passion for providing exceptional client service and that encourage teamwork. The following skills are essential for success in this role:
- Strives for quality and excellence.
- Dynamic personality, creative thinker, and ideas generator.
- Energetic, passionate, and communicative.
- Reliable and proactive approach.
- Enthusiastic, articulate, motivated, and solution-driven.
- Team leader committed to Creata's values of Caring, Sharing, and Daring.
- Time management and ability to work autonomously and as part of a team.
- Attention to Detail: With a keen eye for detail, you'll ensure accurate data entry and a well-organised store.
- MS Office Proficiency: You should be confident in using MS Office tools for various tasks.
- Reliability: Punctuality and dependability are crucial qualities
- Problem-Solving Skills: Quick thinking and effective problem-solving abilities will help you handle any challenges that may arise.
- Proficient in MS Outlook, MS Office Products (Word, PowerPoint, Excel, Outlook).
- Ability to understand technical aspects of digital development and translate/utilise this knowledge for the client's benefit.
Join our team and be part of a welcoming and supportive work environment! If you are passionate about delivering exceptional client service, thrive in a fast-paced, dynamic environment and want to contribute to a great team we would love to hear from you!
