AddressBest is the market leader in technology field services. We are in the middle of an exciting period where growth is continuous and the willingness to invest in Customer Service is high. We operate in a hybrid work-from-home/office environment and provide you with flexibility and true work life balance.
Our office is located in the heart of North Sydney, close to public transport, eateries and shops and our shared facilities include a pool table, dart board, table tennis and sparkling water on tap!
We are a close knit and ambitious team of professionals who know how & when to have fun. You will be joining a company who will trust in you to get the job done within supportive and inclusive teams. We have regular social events and we like cake!
With an increasing number of new customers, we are looking to hire you - a relationship-driven explorer who can consistently improve our customers journey by identifying opportunities for the customer to maximise the benefit of our services and helping to drive success for them.
Our permanent employees enjoy the benefit of 2 `free’ wellness days a year to help you celebrate your birthday and work anniversary.
The Opportunity
You will be excited about the contribution you can make to building relationships, solving customer problems and driving long term partnerships.
You are ready to elevate your commercial experience by working proactively in delivering customer plans and initiatives.
Reporting directly to the National Sales Manager, you will have the ability to influence and further develop our unique services where you can shape the success our services deliver for our customers.
The Role
You will deliver on your Customer Success Plans by focusing on establishing and developing robust relationship networks. You will proactively engage with our partners to understand what they need and increase their adoption of our services, because we are easy (and fun) to do business with.
You will:
- Enable our customers to maximise the advantage of our services
- Develop positive working relationships with partners to mutually build business
- Retain partners by applying effective account management, ensuring their needs are met and new opportunities are uncovered
- Prepare and deliver innovative proposals to our partners in an ultra-responsive manner
- Collaborate with the delivery team and other members of the sales team to ensure our services are delivered beyond the expectation
- Onboard new partners into the business to ensure they understand how best to engage with us
- Proactively seek opportunities within our existing partners (and partners who have not recently transacted with us)
The role is predominantly telephone/video meeting based.
This is a permanent part time opportunity offering a base salary of up to $100K pro rata (depending on experience) + Superannuation + Uncapped Commission. You will be working 20 hours per week and will have flexibility around how those hours are distributed, in order to ensure that our customers receive a seamless service.
About You
You will be able to demonstrate that your experience meets our essential criteria below.
- A minimum of 5 years commercial customer-facing experience from any industry, solving problems and contributing to mutual success
- Within your experience, you will have worked for a minimum of 2 years in a telephone-based account management/sales role
- Your background includes technology sales (technology field service sales would be awesome!)
- You can demonstrate how you have contributed to customer retention and growth, delivering commercial benefit to the customer and your business
- You are confident in your ability, and can demonstrate that you have excellent phone-based relationship building skills
- Your enquiring mind will default to problem-solving that leads to better ways of working, recording, and reporting, demonstrating your attention to detail.
