Acquisition Lead Origination, Mortgages

Each day, millions of customers in over 40 countries use ING’s banking products and services. You’ll be contributing to their customer experience. You’ll be shaping the way they bank and empowering them to stay a step ahead in life and business. Are you ready to make a real impact on people’s lives?
At ING, the Mortgages Tribe is responsible for driving the end to end performance of the mortgages business through development of a clear strategy, and working collaboratively with all areas of the business to drive cross functional execution of this strategy.
We are looking for an experienced Acquisition Lead, to join the Mortgages Origination Team within the Retail Bank. This role will be responsible for developing, implementing and continually optimising our acquisition strategy, driving mortgage sales. We are looking for someone with exceptional partnership and stakeholder management skills. The Acquisition Lead will work closely with internal and external stakeholders to optimise lead generation and conversion rates supporting our growth ambitions across both broker and direct mortgages channels.
What You’ll Do

• Develop and oversee implementation of the mortgages acquisition strategy–working closely with Sales, Marketing, Digital, Credit Risk, Credit Operations, Tech & the Mortgages tribe to develop marketing and sales plans across both broker and direct mortgages channels.
• Work closely with Broker sales to optimise performance through the channel including sales efficiency and incentives. Regularly listening to feedback to ensure conversion rates are optimised.
• Work closely with the Direct channel team and marketing to ensure top of funnel activity and conversion rates support the successful achievement of sales targets.
• Work with the Origination Leadership Team, Contact Centre, Operations and Customer Experience teams to analyse moments of truth and monitor customer feedback to identify opportunities to improve the customer and broker experience –including marketing, communications, product, process and service improvements.

What We’re Looking For

• Proven lending (preferably mortgages) product marketing, distribution and acquisition strategy experience (7-10+ yrs),
• Experience in articulating strategy and setting strategic direction with others (including identifying key priorities and initiative sequencing)
• Demonstrable experience leading the implementation of acquisition strategies across multiple channels that have improved portfolio growth and customer experience
• Proven experience in managing complex issue and incident rectification or remediation initiatives
• Proven experience influencing and leading diverse stakeholders (Marketing, Credit Risk, Operations, Finance) •An analytical mindset, using data to drive decision making
• Strong and proven people leadership capability –able to build strong and engaged teams, driven by purpose and a passion for customers, with a pace for change

What’s in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your well being
• An IMPACT day to volunteer on approved sustainability activity to give back to our community

About Us
At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too.
When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer.
We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.
We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.
Sound like the kind of place you’d feel at home? We’d love to hear from you.
(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)
Need more?
Contact Jack Foulger at jack.foulger@ing.com. Internal applications close 29/3/24.