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SalaryChallenge yourself. Change the game. It starts with YES!
At Optus, we believe that trust forms the bedrock of lasting relationships. We're on a mission to be Australia's most cherished everyday brand, building enduring connections with our customers. The newly formed Customer success division plays a key role in bringing that vision to life, responsible for all customer interactions across all Consumer channels.
As Associate Director – Transformation Office, you'll oversee the planning, governance, Change and performance of key strategic AOP initiatives and other transformations across the Customer Success portfolio. This is a crucial role that collaborates with senior leaders and initiative owners to align priorities, ensuring initiative deliver to the business case to a high standard across all Customer Success channels.
Please note this position is a 6 month secondment (parental leave cover)
Your day to day
Customer-Centric Advocacy: Lead and champion all planning, and governance functions related to the execution of the Customer Success portfolio.
Governance: Ensuring there is a standard, consistent and rigorous framework across all initiatives, ensuring alignment with the EPMO guidelines.
Strategic Operational Excellence: Align delivery methodology and processes with the aim of driving accountability, transparency and efficiency, and drive a sustainable approach to establish lean planning processes.
People Engagement and Development: Act as the primary interface for all communications and changes with the EPMO, providing vision and guidance to meet strategic goals of the business.
Your skills to pay the bills
Eager and Entrepreneurial thinkers, who pride themselves on customer-first thinking and employee experience focus.
High degree of autonomy and self direction.
Extensive experience in Transformation and/or strategic Portfolio Management roles including EPMO - P30 or PMO related accreditations or equivalent experience.
Possess sharp focus on engaging people, empowering individuals to achieve and ensuring robust development plans.
Experience in commercial management of channel and contact centre capabilities and projects, including business case development, budget management and project management.
What’s in it for you?
Competitive remuneration along with performance incentives
Access to professional development, training & mentoring opportunities offered through our exclusive OptusU! Capability Institute
Discounts on Optus products & services ($80 monthly credit + 25% discount on all plans)
Unlock additional benefits to over 400 retailers Australia-wide including Iconic, Mimco, Sephora, Myer & Ticketek
Join our employee networks such as Express Yourself, Yarn & Elevate – Elevate is our employee network creating an inclusive community to empower & elevate women
Connect with what matters – 1 additional paid ‘Connected’ day annually for health, well-being, celebrating important family celebrations
Flexible working arrangements – talk to us about how this role can be flexible for you
Intrigued – but perhaps you don’t align to 100% of the role requirements? That’s OK, we strongly encourage you to apply – we all have growth & development opportunities.
We are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. More information on Diversity, Inclusion & Belonging at Optus is available for you to read at https://www.optus.com.au/about/inclusion-diversity.
Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!
