Administration And Customer Service Assistant

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.teamglobalexpress.com.

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

About the role

• This opening is for a Customer Service / Admin Officer to join our team in Gladstone

• This is a Fixed Term Contract Position (12 Months), offering Full Time Hours (9am Starts)

• Provide general administration, data entry and office support to the wider team where required

• Provide timely, accurate and thorough information in response to customer queries and escalations through inbound and outbound customer contact.

• Utilise multiple freight systems in order to track deliveries and resolve customer queries – Strong data entry skills are highly desirable for this role

• Handle each customer interaction with empathy and resilience, adapting to diverse needs and situations.

• Educate customers on how to use our self-service platforms effectively.

• Liaise frequently with on site staff and proactively build relationships with key operations staff in order to resolve any customer queries or requests

• Be willing to dedicate your time to diagnosing freight issues in real time by inspecting and investigating freight throughout the Depot and speaking with numerous staff members on the floor

• Following up on processing Repacks, Damaged and Unidentified Freight

• Be able to read customer situations accurately and anticipate their needs

• Stock management - ensure sufficient supplies of all resources and equipment

• Scan and file office work and documentation, and be able to handle sensitive information in a responsible and compliant manner

• SalesForce Experience is preferred but not essential for this role

What you’ll bring

• A high attention to detail

• Strong Data Entry Skills

• A sense of empathy and a passion for Customer Service

• The ability to prioritise tasks efficiently

• A strong attention to safety

• Previous experience in a similar role (preferred but not mandatory)

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia