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Form of work
SalaryAbout us
We operate one of Australia's largest networks of cryptocurrency ATMs used by customers every day to exchange cash for cryptocurrencies such as Bitcoin (and vice versa). Operating in a very new and (to most people) unfamiliar industry, we're aiming to make cryptocurrency accessible to everyday people with easy-to-use and familiar solutions.
Qualifications & experience
- Excellent written and verbal communications skills
- Customer service experience is highly preferred
- Experience with Zendesk or other Customer Service platforms would be helpful
- General experience using software, technology and IT systems is highly preferred
- Basic knowledge of cryptocurrency would be nice but is not essential
Tasks & responsibilities
- Register new customers before they commence using our services.
- Undertake government-regulated processes such as collecting information from our customers, checking their identification documents, storing records, etc.
- Monitoring communications channels (email, phone, Zendesk, etc.) and providing customer support where necessary.
- Monitor the ATM network to ensure all ATMs are functioning without issue. Where there are issues present, take steps to resolve them (training will be provided).
- Work with associated third parties to schedule cash collections and replenishments.
- Act as a point of contact for our ATM hosts, resolving issues as they arise or otherwise providing assistance where necessary.
- Other administrative tasks and duties as assigned.
Benefits
- Annual salary of $60-$70k + 10.5% superannuation (full time equivalent)
- Flexibility to work less than full time hours and flexibility with days and times of work
- Management-initiated yearly pay reviews and bonuses
