Administration Generalist

Experienced Receptionist/Administration Generalist at NeuroKind – Wyong Location

Are you a warm, friendly, dedicated, and experienced receptionist/administration guru, with a genuine passion for customer care looking to join an organisation built for clients to discover their strengths, connect with their true selves, and belong to a caring community? 

Our award-winning business is expanding, and we're excited to be offering this opportunity in our beautiful clinic in the heart of Wyong.

About Us: NeuroKind is a value-driven organisation devoted to providing our clients with the highest standard of professional care. We specialise in supporting neurodiverse individuals and families across the lifespan. We are committed to fostering an environment where our clients feel seen, understood, and empowered.

About the Role: Working within our dynamic Administration team, you will be the face and heartbeat of our bustling clinic. The role is complex, requiring exceptional attention to detail and organisational skills. Some of the areas you will be responsible for include:

• Answering phone calls, emails and walk in enquiries in a professional, efficient manner.
• Wholistic client management, including new and follow-up bookings, maintaining communication with clients and providing consistent support.
• Scheduling and organising clinician’s diaries, invoicing, and processing payments.
• Ensuring the practice is professionally represented and presented at all times.
• Report writing, attending and contributing to meetings. 
• Promoting NeuroKind, and much more.

Benefits:

• Working on the Central Coast in an amazing, recently renovated environment.
• Being part of a passionate, award-winning team devoted to making a positive difference in people’s lives.
• A secure, rewarding, and well-paid role.
• Easy access location.

Essential Skills Required for the Role:

• A minimum of 3 years reception/administration experience. Those with a medical reception background and/or experience with NDIS will be highly considered.
• Experience with medical software, ideally Halaxy, would be an advantage.
• Experience using the Microsoft Office suite, including Excel, Teams, Outlook, and Word.
• Exceptional attention to detail and organisation.
• Empathetic nature, with a mindful approach to multitasking.
• Ability to multitask and manage a busy workflow while remaining calm under pressure.
• Growth mindset and a passion for personal development.
• Energetic, efficient, and solution-focused.
• Excellent computer, written, and verbal skills.
• Confident in liaising with health professionals and a broad range of clients.

Special Requirements:

• Working With Children Check (WWCC)
• Police Background Check

How to Apply: Please send your resume, cover letter detailing your relevant experience, and contact information for three professional references to *******@neurokind.au. 

NeuroKind is an equal-opportunity employer and welcomes candidates from all backgrounds to apply.

Join us at NeuroKind in Wyong, where your warmth, dedication, and expertise will make a tangible impact on the lives of our clients and contribute to the growth and success of our caring community!