AddressAbout Aurora Health
Aurora Healthcare is proudly Australia's leading private specialty healthcare group focused on innovative and accessible health care solutions across mental health, rehabilitation, specialty medical and community services. We operate 16 private hospitals and community services in major cities and key regional areas along with exciting growth projects on the agenda. Being part of Aurora Healthcare means you are part of a group that embraces excellence, education, research, and technology and empowers our people to deliver better health outcomes for people every day.
About the role
We are seeking applications for Administration Officers to join the team at Westmead Rehabilitation Hospital. Our well-established hospital incorporates 65 rehabilitation beds, hydrotherapy pool and gyms.
The Administration Officer provides frontline comprehensive customer service to both internal and external customers, administrative support to the Clinical Unit and Programs plus performs a wide range of administrative support tasks to assist and ensure the efficient and effective functioning of the Administrative Team and Clinical Unit.
Key Responsibilities
- Greeting and directing new patients and visitors
- Managing phone and email enquiries
- Admission and Discharge of Patients
- Completion of patient paperwork
- Written estimates and quotes
- Maintaining Patient Information System
Essential criteria
- Previous experience in an administrative role
- High level of communication skills both written and verbal
- Excellent customer service skills (Internal & External)
- Ability to work efficiently and effectively in a high-pressure environment
- Ability to work in a team environment
- Ability to show initiative
- Excellent Microsoft Office and accurate data entry into required software systems
- Willingness to learn and the ability to prioritise tasks
- Available to work Monday to Friday 9am to 5pm
Desirable criteria
- Certificate in Business Administration, Medical Terminology, Medical Administration or equivalent
- Previous experience in a Hospital Environment or Medical Administration role
- Experience in the Hospitals Patient Information System – WebPAS
- Medical Terminology Knowledge
This opportunity will suit someone who thrives on hitting the ground running with an organised approach to their work and is passionate about providing an exceptional administrative service to deliver positive outcomes for the hospital. If this sounds like you, please submit your application addressing your suitability to the key responsibilities of the position.
