Address
Form of workDescription
Directorate
Canberra Health Services
Branch
Finance & Business Intelligence
Section
Health Information Service
Position Number
21647, several
Position Title
Clinical Records Officer
Classification
Administrative Services Officer Class 2/3
Vacancy Type
Full-time Permanent
Location
1 Moore Street, Canberra City
Base Annual Salary
$60,620 - $73,920
Contact Officer
Jodie Mackenzie jodie.mackenzie@act.gov.au (02) 5124 1837
Closing Date
30 March 2023
Our Vision: creating exceptional health care together
Our Role: to be a health service that is trusted by our community
Our Values: Reliable, Progressive, Respectful and Kind
POSITION OVERVIEW
Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person-centred care. It provides acute, sub-acute, primary, and community‐based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website: www.canberrahealthservices.act.gov.au
The community-based Clinical Records Unit are seeking an experienced and highly motivated clinical records scanning officer to join our team. The successful applicant will have demonstrated ability to work with an electronic patient information system and storage and retrieval system for clinical records, in addition to excellent communication skills, attention to detail, and the ability to work individually and as part of a team.
The Finance and Business Intelligence (FBI) Branch is led by the Chief Finance Officer (CFO) who reports to the Chief Executive officer of Canberra health Services. The FBI Branch is responsible for the development and maintenance of budgets, financial management, and for providing strong operational finance and performance reporting analysis across the health service. The five sub-units within the FBI branch include the Financial Management Unit, Revenue and Financial Services, Patients Accounts, Business Intelligence, and the Health Information Unit.
The Health Information Service (HIS) is primarily responsible for the management and storage of the centralised Canberra Health Services clinical record and is based at Canberra Hospital.
The community-based Clinical Records Unit (CRU) is a subunit of the Health Information Service. The unit is responsible for managing clinical records for community-based services across several divisions. This includes tracking records to and from various sites and scanning records into the clinical record information system (scanning solution).
DUTIES
Under direction, you will work directly with CHS electronic patient information system/s and the clinical records scanning solution to ensure clinical records are available to support high quality patient care.
You will:
Process clinical record documents into the online Clinical Patient Folder (CPF), maintaining record integrity whilst achieving quality and productivity targets in:
Preparing clinical record documents for scanning into the Clinical Patient Folder (CPF) as per the detailed procedural instructions which includes removing staples, repairing damaged documents, arranging the documents within the batch in the required order, ensuring that all documents include patient identification and assigning document barcode labels etc
Scanning prepared clinical record batches into the Clinical Patient Folder (CPF) using high speed scanners with image capture software, performing standard quality assurance processes as per established scanning procedures
Performing verification of scanned clinical record documents into the Clinical Patient Folder (CPF), following established verification procedures to ensure the correct document is assigned to the correct patient.
Under general direction, work collaboratively within a small team to process mail, manage hard copy records including tracking records in and out of the unit and maintaining the manual filing system to ensure deadlines are met, record integrity is maintained, and patient safety is not compromised.
Consistently achieve accuracy and productivity targets and competencies that are applicable to performance expectations and key performance indicators within the section.
Provide leadership when the Team Leader/Manager is unavailable and undertake training and coaching of new staff.
Liaise with stakeholders to resolve general enquires in a timely, efficient manner, ensuring compliance with CHS policies and procedures and the ACT Health Records (Privacy and Access) Act 1997.
Ensure patient confidentiality is maintained at all times while providing high quality customer service as outlined in the Customer Service Standards.
Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.
ABOUT YOU
CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as Lesbian, Gay, Bisexual, Transgender, Intersex, or Questioning (LGBTIQ) are particularly encouraged to apply.
Behavioural Capabilities
Ability to work within a team environment as well as independently with minimal supervision,
Adaptability and flexibility to accommodate change,
Highly motivated with strong organisational skills and attention to detail.
Position Requirements/Qualifications:
Mandatory
- CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates and contingencies.
- Have an understanding of how the National Standards and Quality Health Service (NSQHS) indicators align with this role.
- Fulfil the responsibilities of this role as detailed in the CHS Exceptional Care Framework, Clinical Governance Framework, Partnering With Consumers Framework and all other related frameworks.
- Undergo a pre-employment National Police Check.
An order of merit may be established from this process to fill future temporary and permanent vacancies at this level over the next 12 months.
WHAT YOU REQUIRE
These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience:
Proven recent experience working with a clinical record information system, including patient administrative systems and document scanning solutions, in a clinical record service.
Well-developed communication skills and the ability to exercise initiative and sound judgement, accuracy and attention to detail.
Demonstrated ability to maintain patient privacy, prioritise tasks and meet deadlines whilst maintaining a high level of quality.
Demonstrated knowledge and understanding of the relationships between various Canberra Health Services community-based services (e.g. Community Health Intake, Health Centre Administration and community-based clinics).
Demonstrates understanding of, and adherence to, safety and quality standards, Work, Health, and Safety (WHS) and the positive patient experience. Displays behaviour consistent with CHS’s values of Reliable, Progressive, Respectful, and Kind.
HOW TO APPLY / OR WANT TO KNOW MORE?
Applications must be submitted through the e-recruitment system. Applications must include a copy of a current resumé, and
- A response to the selection criteria under “What You Require”.
CHS Contact: Jodie Mackenzie jodie.mackenzie@act.gov.au (02) 5124 1837
Job: General/Administrative
Salary Range: 60,620.00 - 73,920.00
Contact Name: Jodie Mackenzie
Contact Email: jodie.mackenzie@act.gov.au
Closing Date: 30/Mar/2023, 7:59:00 AM
