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SalaryJob no: 0044679
Location: Parkville
Role type: Full time; Fixed term until Dec 2023
Department/School: Advancement
Salary: UOM 5– $76,886 – $88,312 p.a. plus 17% super (pro rata for part-time)
The University of Melbourne would like to acknowledge and pay respect to the Traditional Owners of the lands upon which our campuses are situated, the Wurundjeri and Boon Wurrung Peoples, the Yorta Yorta Nation, the Dja Dja Wurrung People. We acknowledge that the land on which we meet and learn was the place of age-old ceremonies, of celebration, initiation and renewal, and that the local Aboriginal Peoples have had and continue to have a unique role in the life of these lands.
About Advancement
The Advancement Office aims to facilitate the establishment and maintenance of mutually beneficial relationships between the University and its alumni, friends and benefactors. It is responsible for the management of programs relating to alumni and benefactors and provides services to and works collaboratively with faculties and other central administration areas.
Advancing Melbourne reflects the University’s commitment to its people, its place, and its partners. Our aspiration for 2030 is to be known as a world-leading and globally connected Australian university, with our students at the heart of everything we do. To find out more, please visit https://about.unimelb.edu.au/strategy/advancing-melbourne.
About the Role
As the Business Operations Officer (Officer), your role will be a front-line position within the Advancement Operations shared services team of the Advancement Office. Advancement Operations strive to provide outstanding business services to drive forward the University’s philanthropic and stakeholder engagement strategies. Your role demands a strong commitment to providing high quality customer service to all clients whether they are University colleagues or external to the institution. You are required to have the ability to assess client needs quickly and accurately and act upon them appropriately.
Responsibilities include:
Contribute to the implementation of the transition to the Salesforce platform (OneCRM project) for the Advancement division, including the development of system expertise to become a ‘super user’ with capacity to support and troubleshoot for other users
Provide support to the Advancement Operations, Alumni & Donor Relations, and Development teams, e.g., provision of data requests and mailing lists
Coordinate meetings, seminars, workshops, and training
About You
To be successful in this role, your advanced levels of attention to detail and organisational skills will enable you to work successfully as part of a team and independently to complete your workload. This will ensure you meet with strict deadlines. You will have excellent interpersonal, verbal, written, and customer service skills which will assist you in building and maintaining rapport with a various range of stakeholders in a fast-paced work environment.
You will also have:
Completion of a degree or advancement diploma, or an equivalent combination of relevant experience and education/training as per the current Enterprise Agreement classifications
Familiarity with CRMs, databases, request tracking and management tools
Proficiency in Microsoft Office applications
About the University
The University of Melbourne is consistently ranked amongst the leading universities in the world. We are proud of our people, our commitment to research and teaching excellence, and our global engagement.
Benefits of Working with Us
In addition to having the opportunity to grow and be challenged, and to be part of a vibrant campus life, our people enjoy a range of rewarding benefits:
Flexible working arrangements, generous personal, parental and cultural leave
Competitive remuneration, 17% super, salary packaging and leave loading
Free and subsidised health and wellbeing services, and access to fitness and cultural clubs
Discounts on a wide range of products and services including Myki cards and Qantas Club
Career development opportunities and 25% off graduate courses for staff and their immediate families
To find out more, visit https://about.unimelb.edu.au/careers/staff-benefits.
Be Yourself
We value the unique backgrounds, experiences and contributions that each person brings to our community and encourage and celebrate diversity. First Nations people, those identifying as LGBTQIA+, females, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that reflects the community in which we live.
Join Us!
If you feel this role is right for you, please submit your application including a brief cover letter, your resume and your responses against the selection criteria^ (found in the ) for the role.
^For information to help you with compiling short statements to answer the selection criteria and competencies, please go to http://about.unimelb.edu.au/careers/selection-criteria
We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require any reasonable adjustments with the recruitment process, please contact us at hr-talent@unimelb.edu.au.
Please note: To be considered for this role you must have current valid work rights for Australia
#LI-Hybrid
Advertised: 05 Oct 2022 12:05 AM AUS Eastern Daylight Time
Applications close: 19 Oct 2022 11:55 PM AUS Eastern Daylight Time
