AddressThe Offer
- Flexible working options
- Fantastic work culture
- Opportunity to make a positive impact
The Job
Responsibilities:
Client Management:
- Manage a portfolio of clients, executing affiliate marketing strategies effectively to meet established goals.
- Build and maintain strong relationships with clients through regular meetings, emails, calls, and support tickets, acting as the primary point of contact.
- Apply analytical skills to assess performance data and make informed decisions to support client objectives.
- Seek opportunities for growth and upselling within client accounts, responding to client needs and market opportunities.
- Address and resolve client disputes, aiming for satisfactory outcomes and maintaining positive client relationships.
Affiliate Program Strategy:
- Assist in the creation and delivery of affiliate marketing strategies for clients, ensuring they meet client goals and market demands.
- Help manage client affiliate budgets and forecasts, aiming for optimal resource allocation and ROI.
- Perform market trend and competitor strategy analyses to support the adjustment of client strategies.
- Work in collaboration with clients to tailor affiliate programs that meet their business objectives.
- Support the ongoing evaluation and optimization of affiliate program performance, using Rakuten Advertising's tools and technologies.
Collaboration:
- Work with internal teams across different regions to support affiliate initiatives and share insights.
- Contribute to identifying partnership opportunities with publisher services that can enhance business growth.
- Share and adopt best practices within the affiliate team, contributing to a learning environment.
- Participate in cross-functional projects, offering affiliate marketing insights to support broader company goals.
- Assist the marketing team in promoting business events and enhancing the Rakuten Advertising brand.
Administration:
- Review client contracts and billing mechanisms regularly to ensure understanding and compliance.
- Address billing issues and escalations, collaborating with the finance team for timely resolutions.
- Assist in troubleshooting technical issues for clients, coordinating with the tech support team for effective solutions.
- Contribute to revenue and forecasting efforts for client portfolios, maintaining accurate and detailed records.
- Document client performance and activities in internal systems, ensuring data is accurate and accessible for ongoing analysis.
The Profile
- 3+ years of digital marketing experience including client service (agency, client or consulting)
- BA degree in a Marketing field preferred
- Competent in Microsoft Office programmes - particularly Excel (intermediate) and PowerPoint
- Experience in strong client relationships, reinforced by building trust, advising and upselling
- Good project management skills
- Strong understanding of digital marketing concepts / solutions, particularly Affiliate Marketing
- Highly organised, self-motivated, good time-management, able to prioritise
- Think creatively, has a problem-solving approach and uses professional judgment
- Proactive - continually looking for ways to grow and improve within own role
- Strong customer services skills: Negotiation, diplomacy, able to translate client requirements
- into technical specifications
- Detail-orientated
- Analytical and Strategic Marketing: Demonstrate success in measuring results and setting, meeting, and exceeding aggressive quantitative goals.
The Employer
Our client is a global leader in internet services that empower individuals, communities, businesses and society.
