After Sales Coordinator

This Claims – After Sales Coordinator role is a fast- paced role for a detail focussed administrator with prior product claims and After Sales support experience.
Job tasks and responsibilities
-Supporting customers with their After Sales enquiries with a focus on resolving product quality & transit damage related issues and spare parts requirements
-Providing industry leading customer service
-Answering queries regarding product issues by email or phone calls
-Processing customer claims and return authorities Ensuring any query is appropriately documented and escalated if necessary
-Following up on any outstanding Return authorities and if need be any associated outstanding payments
The Requirements
To secure this role the ideal candidate will have:
-Demonstrated passion for delivering exceptional customer outcomes
-The ability to take ownership and resolve customer issues
-Proven experience of working well within a team in a fast-paced environment
-Ability to clearly and confidently negotiate with Customers and stakeholders in both written and verbal form.
-Strong computer literacy with the ability to learn multi-platform claims systems.
What company can offer you
-Work for an amazing business with inspiring cross-functional teams and stakeholders
-Open and Friendly culture with regular social activities
-Wellness Initiatives - flu shots, fresh fruit delivered on-site, Employee Assistance Program, flexible working arrangement
-Competitive remuneration offered commensurate with experience
This is a Hybrid role, work from home Monday and Friday, office based 3 days
Right to Work
The above position is open only to applicants who have a current right to work in Australia. Applicants who do not have a current right to work In Australia will unfortunately not be considered and are respectfully asked not to apply.