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Form of workWould you like to work for a company that is one of the fastest growing automotive manufacturers in Australia?
Would you like to be part of a talented, energetic, and thriving culture where your work and skills make a difference?
About the brand:
Based in Mulgrave (Melbourne), GWM Australia is the local arm of the Chinese automaker and is responsible for the import, distribution, and marketing of GWM vehicles in the country. The company offers a range of vehicles in petrol, hybrid, and EV - including the popular Haval SUV range, the Cannon Ute, the Tank 4x4 SUV, and the new Ora EV.
With a focus on innovation, quality, and customer satisfaction, GWM Australia is committed to providing Australian consumers with high-quality vehicles that meet their needs and expectations.
GWM is one of Australia's and New Zealand's most rapidly growing automotive brands. With established plans already underway to roll out even more exciting new products, this is great time to join a successful team and advance your career!
What we can offer you:
• Work/life balance and flexibility including WFH days
• A purpose driven organization with a fun and vibrant culture
• Mental Health Days
• Opportunity for future career development
• Access to 24/7 free counselling services for you and your family
• Apply now for a flexible start date!
About the role:
Reporting to the Technical and Publications Manager, the primary function of the Aftersales Technical Help Desk Officer is to fully support the dealer network with technical diagnosis of difficult to diagnose vehicles via the Technical Help Desk Portal and Dealer Technical Help Line.
This includes detailed and complex technical investigations, technical training via internal and Head Office Learning Management System (LMS), Technical case management, internal part orders to facilitate repairs and developing a strong business partnership with the dealer network to deliver a high level of technical support.
Skills and Experience Required:
• Sound knowledge of the AUTOMOTIVE INDUSTRY - It is essential that you possess a minimum of five (5) yrs
• Understanding of dealership service operations
• Strong verbal, written and presentation skills
• Technical qualification in Automotive are essential
• Previous experience in technical help desk or lead diagnostic role - Preferred
Functions and Responsibilities:
- Manage technical cases that are raised on the dealer technical portal for Australia and New Zealand, within outlines of set company KPIs Detailed Technical investigations and reporting
- Reporting technical concerns to Head Office (HO) within outlines of set company KPIs
- Liaise with HO and work within HO operating systems to rectify difficult technical cases
- Assist the Dealer Network with technical concerns raised via Technical Helpdesk Telephone System inline with set company KPIs
- Work with internal customer support and state office teams to ensure technical cases are resolved ASAP with minimum inconvenience to customers
- Work with each State Office to make sure dealers are complying to the correct protocols upon submitting technical reports/cases
- Provide adhoc technical assistance and vehicle evaluations for internal GWM Departments when requested by Management
- Utilisation of all tools including, new model releases, product training via Learning Management System (LMS)
- Prepare new vehicles for evaluations and testing purposes
- Become a “Go to Product Guru” on all GWM / HAVAL products
- Other relevant tasks and duties as requested by management
- 100% compliance to company and health & safety policies and procedures
- Support the organisation with a 'Can Do' mindset understanding we are rapidly expanding in market
The successful candidate would become a valuable member of a growing team representing one of Australia’s fastest growing auto brands!
If this sounds like you APPLY NOW!
