Airport Cleaning Operations Manager

About Assetlink:Established in 1993, Assetlink is an Australian owned facilities services provider with over 3000 people serving over 1200 customers in Australia and New Zealand. Specialising in the provision of standalone cleaning and security services or a tailored integrated solution. Assetlink support businesses to manage their assets and operations in the commercial, retail, aviation, health & aged care and mining sectors.The Role:Based at the premier gateway to Australia, Assetlink invites you to embark on an exciting journey with us as an Airport Operations Manager.In this role, you will have the unique opportunity to work closely with internal and external stakeholders, contributing to service excellence and ensuring the best possible experience for passengers, staff, and contractors alike. Your expertise in industrial relations/employee relations will play a crucial role in fostering positive relationships and maintaining a harmonious work environment.As the leader of a team, you will be responsible for developing and managing business strategies to achieve profitable service outcomes. This includes overseeing exciting innovation and change management projects that drive continuous improvement and enhance our operational efficiency.What you will be doing:

• Manage and coordinate the Airport operations effectively and efficiently - ensuring client satisfaction
• Develop and manage business strategies to achieve profitable service outcomes including managing all innovation projects
• Provide hands-on and strategic leadership, direction and management of the Airport Terminal Managers, other key managers and their teams
• Develop skills and competencies of the operational management team
• Manage team members and relevant subcontractors
• Show leadership in the maintenance of our Safety Culture and Values
• Implement and monitor work practices and standards to ensure quality, environmental and safe work procedures are adhered to
• Contribute to presentations to prospective client stakeholders in order to achieve continuous improvement objectives
• Oversight of the preparation of quotations
• Prepare regular reports and analysis of business achievements, opportunities and targets, including risk assessments, cost benefit and SWOT analysis
• Manage the financial outcomes including full P&L responsibility

You will have:

• Relevant tertiary qualifications or extensive work-related experience
• Experience in managing multiple and complex operations
• Ability to lead, educate and develop managers and their teams
• Detailed understanding of the major factors influencing customer/client behaviour
• Superior change management skills
• Demonstrated innovation project experience
• Proven project management experience
• Knowledge of union and statutory requirements pertaining to operations, e.g.: WorkCover, Awards, EEO & Diversity laws, statutes, regulations etc.
• Cleaning / Services industry experience - advantageous

If you're a strategic and enthusiastic leader with a commitment to providing excellent service and would like to lead a key onsite operational team, then please submit your CV and cover letter by clicking the 'Apply' button - we would love to hear from you.We are only able to consider candidates with full, permanent Australian work rights.Assetlink's Diversity Commitment:Assetlink is committed to maintaining, growing and supporting our diverse and inclusive culture, by seeking and promoting diversity within each of our work sites. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTIQA, people with disabilities, women, and other diversity groups. Currently, Assetlink is representative of around 80 nationalities, speaking 59 different languages. Assetlink recognises the benefits of diversity in creating amazing customer experiences, increasing productivity and encouraging business growth.