AddressThe Regulatory and Control Operations (RACO) team are looking for a Customer Screening Analyst to start as soon as possible.
See yourself in our team
Chief Operations Office (COO) is responsible for the world leading application of operations across every aspect of CommBank, from innovative product platforms for our customers to essential tools within our business. We also use technology to drive efficient and timely processing, an essential component of great customer service.
The Regulatory and Control Operations (RACO), a division in COO, is accountable for the development, implementation and ongoing leadership of the Groups financial crime shared services. RACO leads the Groups approach to managing AML/CTF, and Sanctions risks and obligations through the provisioning of the following services.
- AML/CTF Operations
- Sanctions Operations
- Business Enablement
- Transformation
- Correspondent Banking Due Diligence
- Government Agency Requests
- Customer Verification Screening
RACO is a team of ~2000 dedicated individuals, and we partner closely with Line 2 Financial Crime Compliance (FCC) and Line 1 Risk teams across the Group. Our external stakeholders are AUSTRAC and Law Enforcement.
Do work that matters
The role of Sanctions Operation Analyst will require you to provide a high standard of quality and output of services to support the Group managing its financial crime obligations with respect to the screening of payments and identification of customers with potential sanctions and/or AML risk. In this role you will support the Group by driving daily business outcomes in a highly regulated and fast paced environment, this will include:-
- Delivering a high standard of output and quality of alerts
- Understand your Key Performance Indicators and business service level agreements
- Understand your internal and external customer(s)
- Contribute to continuous improvement initiatives
- Live the Groups Values
- Speak Up and make a difference
This role requires engagement with internal team members and managers within the bank.
You will report directly to the Sanctions Operations Manager
This position is 0 direct reports
On any given day you will
- You will act in a discrete and confidential manner
- Build effective relationships with all your peers, including all Managers and Points of Reference.
- Champion a Continuous Improvement culture within the team, and consistently look for new opportunities to further raise ideas and follow through
- Contribute consistently to the team's performance/targets as well as team culture
- Ensure the SLA's/Targets are met -on a daily basis.
- Adhere to I360 source systems
- Operate within delegated authorities and follow all Standard Operating Procedures
- Adhere to your 1:1 monthly coaching and welcome opportunities for development
- Have an active development plan in place
- Participate in daily huddles, VMBs and CI's at all times
- Understand and carry out tasks using techniques documented in the Standard Operations Procedures (SOPs)
- Provide the required assessment and investigation of events in accordance with agreed Service level Agreements (SLAs) as per Customer Value Proposition (CVP)
- Prompt escalation of issues / risks identified within specified SLAs
- Pro-actively identify and drive Continuous Improvement (CI) by using productivity tools for process simplification or increased efficiency
- Demonstrate a clear understanding of end-to-end business processes that is relevant to own area of expertise
- Maintain an up-to-date focus on financial crime, security related trends and emerging issues, and share knowledge obtained
- Subject Matter Expert (SME) in AML/CTF & Sanctions
- Pro-actively drive your Development Plan to include Education, Exposure and Experience
- Accept and provide coaching/training to peers as appropriate
- Contribute to a high standard of service to all internal/external clients through building effective working relationships with relevant parties including other teams in GO and staff from other Business units
- Undertake additional tasks as directed by your Manager and work towards cross skilling
We're interested in hearing from people who have
- Experience in an operational high driven volume environment
- Strong attention to detail including making sound judgement decisions based on the businesses Standard Operating Procedures
- Demonstrated ability to deliver
- Demonstrated experience in the delivery of excellence in customer service including personal, written and verbal skills
- Demonstrated ability to manage change
- Demonstrated ability to plan and prioritise tasks
- Strong problem-solving and decision-making capability
- Ability to adapt to change, and display flexibility and aptitude for multi-skilling
- Sound understanding of financial crime risks
- Financial Services Industry experience preferred
- Customer service experience
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
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Advertising End Date: 16/03/2024
