Address The Regulatory and Control Operations (RACO) team are looking for a Customer Screening Analyst to start as soon as possible.
See yourself in our team
Chief Operations Office (COO) is responsible for the world leading application of operations across every aspect of CommBank, from innovative product platforms for our customers to essential tools within our business. We also use technology to drive efficient and timely processing, an essential component of great customer service.
The Regulatory and Control Operations (RACO), a division in COO, is accountable for the development, implementation and ongoing leadership of the Groups financial crime shared services. RACO leads the Groups approach to managing AML/CTF, and Sanctions risks and obligations through the provisioning of the following services.
AML/CTF Operations
Sanctions Operations
Business Enablement
Transformation
Correspondent Banking Due Diligence
Government Agency Requests
Customer Verification Screening
RACO is a team of ~2000 dedicated individuals, and we partner closely with Line 2 Financial Crime Compliance (FCC) and Line 1 Risk teams across the Group. Our external stakeholders are AUSTRAC and Law Enforcement.
Do work that matters
The role of Sanctions Operation Analyst will require you to provide a high standard of quality and output of services to support the Group managing its financial crime obligations with respect to the screening of payments and identification of customers with potential sanctions and/or AML risk. In this role you will support the Group by driving daily business outcomes in a highly regulated and fast paced environment, this will include:-
Delivering a high standard of output and quality of alerts
Understand your Key Performance Indicators and business service level agreements
Understand your internal and external customer(s)
Contribute to continuous improvement initiatives
Live the Groups Values
Speak Up and make a difference
This role requires engagement with internal team members and managers within the bank.
You will report directly to the Sanctions Operations Manager
This position is 0 direct reports
On any given day you will
You will act in a discrete and confidential manner
Build effective relationships with all your peers, including all Managers and Points of Reference.
Champion a Continuous Improvement culture within the team, and consistently look for new opportunities to further raise ideas and follow through
Contribute consistently to the team’s performance/targets as well as team culture
Ensure the SLA’s/Targets are met –on a daily basis.
Adhere to I360 source systems
Operate within delegated authorities and follow all Standard Operating Procedures
Adhere to your 1:1 monthly coaching and welcome opportunities for development
Have an active development plan in place
Participate in daily huddles, VMBs and CI’s at all times
Understand and carry out tasks using techniques documented in the Standard Operations Procedures (SOPs)
Provide the required assessment and investigation of events in accordance with agreed Service level Agreements (SLAs) as per Customer Value Proposition (CVP)
Prompt escalation of issues / risks identified within specified SLAs
Pro-actively identify and drive Continuous Improvement (CI) by using productivity tools for process simplification or increased efficiency
Demonstrate a clear understanding of end-to-end business processes that is relevant to own area of expertise
Maintain an up-to-date focus on financial crime, security related trends and emerging issues, and share knowledge obtained
Subject Matter Expert (SME) in AML/CTF & Sanctions
Pro-actively drive your Development Plan to include Education, Exposure and Experience
Accept and provide coaching/training to peers as appropriate
Contribute to a high standard of service to all internal/external clients through building effective working relationships with relevant parties including other teams in GO and staff from other Business units
Undertake additional tasks as directed by your Manager and work towards cross skilling
We’re interested in hearing from people who have
Experience in an operational high driven volume environment
Strong attention to detail including making sound judgement decisions based on the businesses Standard Operating Procedures
Demonstrated ability to deliver
Demonstrated experience in the delivery of excellence in customer service including personal, written and verbal skills
Demonstrated ability to manage change
Demonstrated ability to plan and prioritise tasks
Strong problem-solving and decision-making capability
Ability to adapt to change, and display flexibility and aptitude for multi-skilling
Sound understanding of financial crime risks
Financial Services Industry experience preferred
Customer service experience
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Advertising End Date: 16/03/2024
