AddressRSPCA Queensland is a non-government, community-based charity dedicated to improving the lives of domestic, farmed and native animals in Queensland. Our mission statement is simple but powerful: Together We Change Lives.
About the role
The successful candidate will guide and nurture a vibrant, energetic team at the Mackay Animal Care Campus. This role involves collaborating with various departments and overseeing the campus’ overall operations. Autonomous working capabilities and leading a dedicated team are crucial, with a deep commitment to animal welfare being paramount. You and your team will play a crucial role in providing essential support to a diverse range of animals, ensuring their health and welfare needs are consistently met to the highest standards.
We are looking for a candidate who demonstrates strong leadership and collaborative skills, with a solid track record in operational management and executing strategic and business objectives effectively.
- Be responsible for the overall operations of the RSPCA Mackay shelter operations.
- Ensure RSPCA Five Domains are at the forefront of shelter.
- Collaboratively and effectively communicate with stakeholders across RSPCA Qld and council departments to ensure the best outcomes for the animals in our care.
- Financial management of the shelter including accurate budgetary reporting and meeting financial targets.
- Manage shelter capacity through in care inventories by liaising with necessary stakeholders to coordinate the transfer of animals into and out of the facility.
- Oversee the animal adoption/intake process and complete the relevant administrative tasks (adoption, returns, private surrender, inspectorate and euthanasia).
- Provide excellent customer service and build positive relationships with internal and external relations.
- Appropriately manage all concerns or complaints that arise as per RSPCA Qld policies.
- Liaise with relevant departments and coordinate events, educational visits, and fundraising activities.
- Create and maintain rosters for your team.
- Take responsibility for the Workplace Health and safety of visitors, staff and volunteers.
- Oversee the comprehensive training of all staff and volunteers and provide performance management.
- When required, attend learning and development opportunities at other RSPCA Qld facilities.
- Meet the communicated objectives of the RSPCA Qld strategic plan and support the Senior Management Team and CEO in their key objectives.
Who are we looking for?
- Minimum of 3 years’ experience in a management role.
- Minimum 2 years’ experience in a customer facing role.
- Minimum 2 years’ experience in an animal husbandry role.
- Certificate 3 in Animal Studies or equivalent highly desirable.
- Minimum 1 years’ experience in a community engagement role highly desirable.
- Understanding of the Animal Welfare and Protection Act.
- Animal knowledge (breeds, identification processes).
- Conflict resolution and problem solving is essential.
- Understanding of budget and financial management.
- Good computer literacy, including Microsoft Office suite + RSPCA software.
- High attention to detail, accurate data entry and records maintenance.
- Ability to work in a fast-paced environment and the ability to manage competing priorities and delegate tasks.
- Motivated and ambitious with a demonstrated drive.
- Passionate about animal welfare and the RSPCA Qld.
- Respectful, resilient, and able to remain calm under pressure.
- Physically fit and able to keep up with the physical demands of the job.
Please note: Full time, 6-month parental leave cover based at the Mackay Animal Care Campus.
Benefits and culture
How to apply
Are you great team player with a keen eye for detail, a strong self-starter with the ability to think outside the box and energised by an incredible purpose and passion to achieve the best outcomes for animals everywhere. If so, we would like to hear from you!
Please click here or visit www.seek.com.au and search using the keywords ‘Animal Care Manager’, location ‘Mackay’ and follow the application instructions. Please include a copy of your resume and cover letter to be considered for this position.
Equity
We are an equal opportunity employer, firmly committed to ensuring a fair and inclusive hiring process. We welcome applicants from all backgrounds, regardless of race, gender, age, religion, identity, or experience, to join our diverse team.
