AO3 Transcription Officer

Your New Position

The Transcription Officer will be responsible for:

• Act as the first point of contact when responding to transcript requests and enquiries by providing prompt, competent, consistent and courteous service via telephone and email.
• Undertake the ordering and distribution of court transcripts, with high attention to detail ensuring a high level of customer support to internal and external stakeholders, judiciary and court users.
• Accurately enter and extract information from records systems and computerized databases to process transcript requests and ensure correct distribution of transcripts.
• Comply with administrative and operational processes, policies and procedures, and legislative guidelines relating to the delivery of quality services to relevant clients and stakeholders.
• Contribute to effective teamwork by developing a detailed understanding of the roles and duties of other team members.
• Actively display diligence, professionalism and confidentiality while handling sensitive information.
• Ensure relevant policies, procedures and legislation are being adhered to while performing all aspects of the role.
• Undertake other tasks as directed

What we are looking for:

• Work professionally at all times displaying initiative and drive to see that goals are achieved
• Extremely high level of attention to detail
• Analytical skills- interpreting numerical and written information
• Reliable and adaptable to respond to changes in workloads and priorities.
• Management of confidential and sensitive information
• Data entry skills with the ability to quickly and accurately enter data into systems
• Excellent punctuality and attendance

Benefits of choosing Randstad

We value our contractors. So in addition to benefits from your new employer, we also offer you,

• Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts cinemas and many more.
• A free Employee Assistance Program offers you and your family support
• Access to your payslips at the click of a button via our MyRandstad App
• We offer three pay runs a week Plus more

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.