Application Development And Support Analyst

Job Description:

• Application Development and Support Analyst
• WIB Technology, GTS and Digital
• Can be located in Hobart TAS, Sydney, Melbourne or Brisbane
• Required to attend the office up to 3 times a week

We're opening this exciting opportunity within Global Transaction Services team, and we are looking for a specialist, who will be assisting in providing application maintenance and Support to enable system availability, reliability, and achievement of service level requirements. If you have knowledge/experience in supporting business applications in a Windows server environment and desire to learn the technical world of payment transfers - we're looking for you!How will I help?You will assist with system enhancement, including the implementation of business recovery, disaster recovery, and continuity plans, ensuring system availability, reliability, stability, currency, and recoverability of applications to meet agreed service levels

• Resolve incidents and problems to ensure systems operate as required.
• Provide immediate application support during service disruptions or issues, ensuring service availability and meeting service level requirements.
• Develop and maintain operational and system documentation to enable effective maintenance and Support of applications
• Assist change and continuous improvement initiatives
• Proactively identify and resolve root causes of application problems and incidents.
• Collaborate effectively with team members and other stakeholders
• Participate in Major Incident and Major Problem reviews
• Perform application analysis and tuning to maintain optimal performance and capacity requirements
• Recommend changes to application or it's usage that can potentially reduce cost or improve performance
• Undertake continuous improvement activities within the team to ensure services are delivered more efficiently and provide support to stakeholders through appropriate Change Management activities.
• Promote and ensure the use of agreed tools, methodologies and tools.
• Resolve incidents escalated by Level 2 Support
• Deploy code fixes to implement corrective actions for identified problems or vulnerabilities.
• Participate in testing of disaster recovery plans, business continuity, and disaster recovery drills.

What's in it for me?You will play an important and significant part in the future of a business that has been around for 200 years. Our vision is to become one of the world's great service companies. So, we will back you in the development of your career, with internal career prospects and flexible working. You will also be backed by a fantastic team of people in a can-do, supportive structure.What do I need?This role focuses on providing L3 SME support for a wide range of applications, making previous experience in L2/L3 Application Support highly desirable.

• Proven experience in application support.
• Experience in a corporate IT environment (preferred).
• Support experience in a Windows Server environment.
• Experience with payments processing (preferred).
• Proficiency in building environments, deploying applications, and managing server operating infrastructures.
• Must have SQL and PowerShell expertise.
• Knowledge of SSL certificates and Web Application Firewalls.

What's it like to work with Westpac?As well as good pay and a great culture, joining the Westpac family means you will get some of the best banking, wealth, and insurance benefits in the market. We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work. As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.How do I apply?Start here. Select the APPLY or APPLY NOW button.At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email .Do you need reasonable adjustments during the recruitment process?We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 2.3 or email#LI-Hybrid