Application Support Analyst

Application Support Analyst

Perth

Hybrid

Permanent

Full Time

XPS Pension Group is an award- winning Pension Consultancy with over 1600 staff in 16 office locations across the UK and our business continues to experience rapid growth.

This is a very exciting time for an technical Application Support Analyst to join our established, friendly and close knit IT team within our vibrant Perth office with flexible, hybrid working. XPS IT provides IT services to all XPS offices located across the UK and Ireland. We have an in-house Service Desk Team providing 1st line and infrastructure monitoring, an in-house IT Security Team monitoring the security of the network and servers and a primary and secondary data centre which uses Hyper-V servers.

The Application Support Analyst role:

• To provide a helpful and approachable, second line support service for internal staff experiencing software challenges. This can be in the form of ensuring new work requests are fully recorded and providing assistance with the completion of recurring support tasks.
• The support and production Management Information / Business Intelligence data sets and reports.
• Undertake bulk data loading activity into various systems.
• To support the SharePoint sites used within the BSG team and XPS administration business.
• To protect the data of our customers by understanding and adhering to GDPR requirements at all times.
• To be agile in responding to changing workload volumes, whilst recognising the requirement to communicate appropriately when peaks are identified.
• Be open to suggesting improvements to existing processes to facilitate the Continual Service
• Improvement of the work undertaken by the role and within the wider team.
• Deliver fantastic interactions on behalf of the team, inside set timescales for each individual who seeks assistance.
• To provide an expert email driven Helpdesk service to our internal and external customers, who may be experiencing challenges accessing online portals provided by XPS.
• To effectively liaise with third party support vendors as part of any support resolution process.
• Embracing and promoting the XPS Values.

Your Skills:

• Willingness to learn new applications and grow technical knowledge. To want to invest in self- development and learning new skills or application of existing skills.
• Experience in manipulating and transforming data.
• Experience using Microsoft Office 365.
• Understanding of data protection and compliance principles, namely GDPR. As well as understanding and appreciating how a regulated framework impacts the processing of data sets.
• Excellent interpersonal skills with the ability to communicate effectively to stakeholders of all seniority levels, from a range of diverse backgrounds and via a range of methods; including telephone, Instant Message and Video Conference.
• Experience of being accountable, with the ability to work independently and where necessary, from home
• (without a team physically located around you). Proactive, reliable and able to prioritise.
• The ability to assess and document client issues, user experiences and internal processes by applying a logical approach to problem solving.
• Right to work in the UK.

What will make you stand out:

• Experience of working with pension administration or electronic document management systems.
• Experience in MS SQL server (particularly T-SQL scripting, stored procedure development and database design) and other programming/scripting languages (such as JavaScript, C# and Visual Basic) and working in development environments such as Visual Studio.

What we offer?

We believe in our people and we will work with you to unlock your potential and support your career whilst giving you the opportunity to work with some of the most dynamic and collaborative people in our industry.

Are you looking for a challenging and fulfilling career for an organisation with a conscience? At XPS, you can expect an exciting and fulfilling career in a growing business and an industry that provides a consistent challenge whilst also working to contribute positively to the communities in which we operate and help those beyond our organisation.

Our five Employee Networks - XPS Women's Network, XPS LGBTQ+ Network, XPS Menopause Network, XPS Disability Network and XPS Multicultural Network - play an important role in our culture. They lead our inclusive programme of events, campaigns and workshops throughout the year and our internal mentoring programme also has a role to play, for example in advancing gender equality.

As an employee at XPS, you know you are joining a winning team, as a testament to all the brilliant work that everyone at XPS does, we are delighted and excited to have won a clean sweep at the Prestigious Professional Pensions UK Pensions Awards 2022 winning the Investment Consultancy of the Year award, Third Party Administrator of the Year and Actuarial/Pensions Consultancy of the Year.

At XPS, we became carbon neutral across our entire value chain back in 2021 and have a strong focus on Environmental, Social and Governance (ESG) factors and sustainability, and build this ethos into all of our manager research and subsequently our client solutions.

We embrace differences and we will respect your ideas, perspective and style. Our business thrives on our diversity and mix of experience that leads to innovation. When you take a role with XPS you will be joining a community of professionals driven by integrity and delivery and you can be sure that your wellbeing is taken seriously.

We are happy to talk about flexible working and hybrid working and we understand everyone has different needs.

We offer an attractive reward package, including:

• Competitive salary
• Participation in a Discretionary Bonus Scheme
• 25 days holiday
• A set of core benefits including pension plan, life assurance, employee assistance programme, access to a qualified, practicing GP 24 hours a day, 365 days a year
• A comprehensive range of voluntary and flexible benefits to suit you and your lifestyle including holiday trading, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, critical illness cover, private medical cover for self and family, travel insurance and a broad range of discounts at hundreds of retailers.

What next:

If you feel XPS could be the next step on your career ladder, please apply directly via the links provided and we look forward to learning more about you. We will consider all applicants and respond swiftly.

We are a Disability Confident Committed employer, meaning we are committed to ensuring your XPS journey is as accessible as possible. Please discuss with the recruitment team, via phone or email, if you require any adjustments to the recruitment process.

For example, we can provide materials in an alternative format, or give you extra time in interviews or tests.

If you do not feel ready to apply or still have questions, please contact Mei Mei Mohan on the recruitment team at XPS or email meimei.mohan@xpsplc.com.

The successful candidate will need to demonstrate the following requirements:

• Right to Work confirmation
• DBS Disclosure check
• Employment or educational references covering five years
• Satisfactory credit check

XPS Pensions Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, religion or belief.

Please note we reserve the right to close our vacancies early and we only accept CVs direct from candidates or our preferred supplier list.

...[more details]

Location: Perth

Region: Scotland

Job reference: REQ002116

Application closing date: 29/02/2024

Contractual hours: 36.25

Basis: Full time