Application Officer

Exciting opportunity join the Enterprise Technology Services Branch on a fixed term temporary full-time basis until 30 September 2024. You will be responsible for the maintenance of defined service levels for Identity and Access Management application by providing customer focused service delivery management, high level specialist advice and support.Job details Position status Fixed Term Temporary
Position type Full-time
Occupational group IT & Telecommunications
Classification AO5
Workplace Location Brisbane Inner City
Job ad reference QLD/EHQ/ETSB564049
Closing date 24-May-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration Until 30/09/24
Contact person Guy Peall
Contact details 07 3726 4846
Access theThe role:
The Application Officer will continually update and maintain knowledge of specific applications and business technical requirements in the support of enterprise applications.In addition to this, you will be responsible for:

• Maintain enterprise applications in accordance with Queensland Health policies, standards and practices.
• Work autonomously to provide end to end support of enterprise applications to ensure defined service levels are met.
• Investigate, troubleshoot and test the impacts of changes to any of the components supporting enterprise applications to maintain defined service levels.
• Assist in the development and review of Business and Operational Plans that link with Departmental and branch outcomes.

Are you right for this role?
To be successful in this role, you will demonstrate:

• Demonstrated ability in developing and managing ITIL Service Management processes, primarily incident/problem/test/change and configuration management. (SFIA: USUP Level 3, PBMG Level 4, CHMG Level 3, CFMG Level 3, TEST Level 2)
• Experience in managing the day to day system administration of enterprise applications. (SFIA: ASUP Level 4)
• Well-developed interpersonal, written and oral communication skills including the ability to negotiate, advise, influence others and work collaboratively with people to make decisions. (NHS: Effective and strategic influencing)
• Demonstrated ability in meeting customer needs and expectations
• Understanding or proven ability to quickly learn impacts of other technologies or environments such as databases, servers and networking.
• Experience with service management of Identity and Access for a large organisation is desirable.

Benefits of working with eHealth Queensland:
By joining eHealth Queensland you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.You will enjoy a variety of benefits, including:

• Competitive salary + generous superannuation and leave loading
• Flexible working arrangements
• Diverse work culture
• Career training and development

To apply for this exciting opportunity, submit your resume and a short statement (maximum 2 pages) online today.Further informationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote and .Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis (temporary; full time or part time).DocumentsBefore applying for this vacancy please ensure you read the documents below.Application KitRole DescriptionJob search

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