Application Support Engineer

Do you want a job with a purpose?And do you want to make healthcare safer, better and more reliable?Join our Team!Application Support AnalystJoin us as a Application Support Analyst at Dedalus, one of the World’s leading healthcare technology companies, on our Clinical Support team in Australia, Brisbane to do the best work of your career and make a profound impact in providing better care for a healthier planet.What you’ll achieveAs an Application Support Analyst, you will be part of Clinical support team focusing on providing comprehensive support for our established ‘best of breed’ clinical solutions. Our teamWorking with an extended highly skilled team that comprises dedicated healthcare and IT professionals working collaboratively to deliver the best possible standards of Application Support across our application portfolio, thus making a profound impact throughout the healthcare sector.You will:

• Be responsible for delivering quality task (incident and problem) resolution focused on support and maintenance related client interactions covering all areas of support and services relating to our industry leading Emergency Department (EDIS) and Operation Room (ORMIS) applications.
• Provide functional advice both internally and externally pertaining to Dedalus Emergency Dept and Operating Room solutions to promote best practice outcomes.
• Provide superior task management incorporating incident triage, analysis and resolution. Problem / Defect identification and categorisation
• Utilise effective delegation and/or escalation to effectively manage and resolve incidents within contracted service level timeframes and targets.
• Assist broader Clinical support team in all aspects of Incident and Problem management
• Maintain a strong working relationship with our customers to foster collaboration and facilitate growth and develop processes which support client engagement, improvement and support within the team to implement strategies to improve productivity and efficiency, assist with the testing of software released from the group and local development as required.
• Support clients through user acceptance testing as required and work in accordance with the ITIL framework to implement and follow quality processes.
• Participate in a rotating roster for out-of-hours support of incidents.

Take the next step towards your dream careerAt Dedalus Life flows through our software. Every day we do something special by helping caregivers and health professionals deliver better care to their served communities. Take the next step in your career that will make a profound impact. Here’s what you’ll need to succeed:Essential Requirements3 + years’ experience in the following:Supporting Clinical applications in the Health SectorHighly proficient in written and verbal communicationsProviding functional and/or technical support for healthcare IT systemsT/SQL or PL/SQL ExperienceDesirable RequirementsDegree in Health Information Management and/or Information TechnologyUnderstanding of Interfacing and HL7 messagingUnderstanding of ITIL processesWe are Dedalus, come join usDedalus is committed to providing an engaging, rewarding work experience that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their served communities.Our company fosters a culture where employees are encouraged to learn and innovate, and to enable and enhance clinical co-operation and processes while making a meaningful difference for millions of people around the world. Each person is the end point and the starting point of the Group’s activities and the ultimate beneficiary. For this reason, we are so proud of doing our very special jobs each day.Our company is enriched by a diverse population of 7,600 people in more than 40 countries that work together to innovate and drive better healthcare options for millions of patients around the world. We are the people of Dedalus.Application closing date: 15th June 24Our Diversity & Inclusion Commitment sets out Dedalus’ approach to ensuring respect, inclusion and success for all our colleagues and the wider communities we operate in. It is imperative for us to share our commitment and dedication to ensure an inclusive and diverse workplace. We recognise that we have improvements to make and, on this journey, we must remain authentic and realistic but also ambitious.Life Flows Through Our Software