Address State government organisation in Cairns CBD seeking Software/Application Support Team Lead Your new company A leading and crucial state government organisation in Cairns CBD is seeking a Software/Application Support Team Lead to oversee, manage and lead the team responsible for supporting this organisations business applications! Underpinning the day-to-day operations, your role is crucial to not only this teams success but the organisation as a whole. Your new role
Established many years ago to service the needs of Queenslanders all throughout the state, whilst being headquartered in Brisbane, this crucial government organisation is seeking to increase its digital offerings expanding their digital applications capabilities here in Far-North QLD! Whilst based in Cairns and working in this regions domain, you will be liaising with counterparts across the state with occasional travel if and when required.
Working within the Digital Applications Directorate and reporting into the Far-North's Digital Applications Manager in Cairns, your new role will see you work within this specialised and multi-disciplinary team of Application Support Analysts to conduct a range of highly crucial duties for those across the region. Whilst still 'on the tools' to an extent (resolving technical issues), you will mainly be charged with leading the day-to-day operations of this team. This will cover a multitude of aspects such as resource allocation, technical planning, work allocation, ensuring SLA's are met and personnel management to name a few. Not restricted to just being siloed within this team, as their Lead you will also work with others at your level (e.g. Service Desk Lead) to ensure the smooth running of the technical department.
With regards to the applications that this team are supporting, they vary from record keeping software to inventory tracking solutions. Due to this wide breadth, rather than seeking candidates that have supported specific software(s), this organisation are after those that have worked in supporting applications in general. From this whilst not a necessity, government experience would be beneficial due to the process involved.
Although your geographical remit will be wide, you will work from the Cairns based HQ (with occasional travel required as and when required). This will see you interact with many departments/stakeholders to be able to identify and deliver substantial benefits from a leadership and overall technical perspective.
This organization treats everyone with equal respect regardless of if this individual is working in the project management space, IT Team or any of the non-IT/digital departments and encourages collaboration to get the job done. You feedback is always heard and you will be valued not only based on your skill set, but yourself as a person.
What you'll need to succeed
For this role you will need experience across the following:
Software and Application Support
The Microsoft eco system
Technical Team Leadership and management
ITIL and/or ITSM
Strong understanding of the use and benefits of IT in an enterprise environment
Technical documentation
Stakeholder engagement
People management skills
Clear communication skills (written and oral)
Full Australian working rights
What you'll get in return
You will be offered an initial six month contract (up until the 01/11/2024 with potential to extend) with a leading and crucial state government organisation in Cairns CBD paying in accordance with A05 ($62.67 to $67.97 + super per hour).
Note: Remote work is not available for this position, it is to be based in Cairns, Queensland.
What you need to do now If you are interested in this role, click 'apply now' or email an up to date resume to **************@Hays.com.au. If this role isn't quite right for you but you are looking for a new position please do not hesitate to get in touch. Please click here to apply.
