Applications Business Analyst (Junior Level)

AKG is now a Certified Great Place to Work 2023/2024. 

We have an exciting opportunity for an Applications Business Analyst (Junior level) to support the digital services team with projects and application support to achieve successful project outcomes, ensure all support SLA’s are met and to provide exceptional support to our internal customer base.   

The right candidate needs to document IT & digital project requirements, wireframes, design documents and training collateral.  The candidate will also need to provide Level 1 support for business applications and ensure quality customer service is provided in all aspects of the role. 

A Junior Business Analyst's week can include: 

• Work with project stakeholders to document quality technical and functional requirements for IT & Digital projects. 
• Create wireframes & technical design documents and present to project stakeholders for acceptance. 
• Assume responsibility for UAT processes throughout projects. 
• Support the Digital Services team in Quality Assurance testing.
• Support the Project Manager in other project tasks as required.
• Triage application support tickets in Halo ITSM.
• Provide Level 1 technical support for business applications.
• Support Level 2 & 3 support staff in troubleshooting and root cause analysis. 
• Create training collateral for all business applications. 
• Assume responsibility for Level 1 configuration of business applications. 
• Support the Digital Service Manager in Asset Management & Procurement processes.
• Provide exceptional customer service in both support and projects. 

About You:

• Tertiary qualification in Business and/or IT
• Min. of 3 years’ experience working as an analyst for IT projects
• Background in technical support and customer service
• (Preferred) Understanding of IT security and some exposure to federal government IT security requirements eg. Right Fit for Risk
• (Preferred) Experience in Balsamiq wireframes 
• (Preferred) Experience with Microsoft suite (SharePoint, Teams, Dynamics CRM)

Being a part of the Real Futures team, you will be provided with a wide range of benefits including:

• Personal and professional development opportunities
• Rewarding and supportive culture
• Birthday leave and diversity leave
• Frequent training and support to excel in the role 
• Free Employee Assistance Program
• Access to novated car leasing
• Engage Wellbeing and Recognition Centre (Move, Munch, Money and Mind)

To be considered you must...

• Have full working rights in Australia 
• Have a current driver’s licence and a comprehensively insured vehicle
• Complete an Australia History Criminal Check
• Have a current Working with Children Check or willing to obtain a Working with Children Check before employment
• Ability to work Monday to Friday - 8:30am to 5:00pm 

Please note that people with a criminal record are not automatically barred from applying for this position, rather the relevance will be considered as it applies to our industry.

About AKG:

AKG is an innovative employment services, community, health and education provider, underpinned by a unique partnership model.

Our family of businesses work together to empower individuals and communities, with a particular focus on disadvantaged communities including First Nations, youth and people living with a disability.

We are proud of our 30-year heritage and our achievements. So far, we have helped more than 1 million people to learn, find employment and discover new career opportunities.

At AKG we are empowered by our diversity. AKG are committed to providing a work environment where everyone is included, treated fairly and with respect. AKG encourages applications from people of all ages, nationalities, abilities, and cultures including Australian Defence Force Veterans and their Families, Aboriginal & Torres Strait Islander People, the LGBTQI+ community and people with a disability.

If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process, please contact our talent team via email ***********@angusknight.com.au. 

Confidential enquiries can be made to Ben Falcone-Mayo, Talent Acquisition Manager via ***************@angusknight.com.au.

If this role speaks to you and you want to be a part of a high performing and collaborative team as well as the ability to build an amazing career with an organisation that fosters genuine growth and development, please apply today.