Address- Enabling Services Branch - National Redress Scheme
- Canberra, ACT
Position Description:
The Wellbeing, Helpdesk and Technology Section is seeking capable, high performing staff to contribute to a small, friendly and effective team within the Enabling Services Branch of the Redress Group.
ICT Helpdesk Officers play a leading role in responding to and addressing system issues and concerns raised by internal and external stakeholders, and in supporting our staff to the best of their ability.
The nature of the role requires successful candidates to work from the office, however some working away from the office is negotiable.
Successful candidates will:
- respond to incidents, enquiries and requests via Teams, email, or in person in a professional and timely manner
- diagnose and troubleshoot Tier 1 incidents related to Redress specific ICT Systems, particularly IBM Case Manager and the telephony systems
- provide step-by-step guidance to staff to help resolve system difficulties.
Please review the job pack for the full position description.
Eligibility / Additional Requirements:
To be eligible for employment with Department of Social Services (the department), you must be an Australian citizen. An applicant's suitability for employment with the Department will be assessed through a pre-employment screening process. This will include an identity and criminal history background check.
Eligibility to obtain an Australian Government Security Clearance:
The suitable applicant must also obtain and maintain a security clearance conducted by the Australian Government Security Vetting Agency (AGSVA).
Applicants also must be able to establish their background as checkable to be considered eligible for a security clearance. Any gaps or periods of time spent overseas for 12 or more months (cumulative) that cannot be verified by an Australian referee is deemed uncheckable, rendering the applicant ineligible for a security clearance. Background history must cover 5 / 10 years (Baseline / Negative Vet 1 or Negative Vet 2) of employment, education, residential, criminal history and anything else specified by the AGSVA. The suitable applicant must be willing to disclose all relevant and required information to fulfil this process.
Type / Length of Vacancy: Ongoing / Non-ongoing
Contact Officer Name: Doreen Shah
Contact Officer Phone: (02) 6146 3***
Contact Officer Email: ***********@dss.gov.au
Application Closing Date: 15-May-2024
EXT-2024-0583-Job Pack Opens in new window
EXT-2024-0583-Job Pack Opens in new window
