AddressAs the Front of House Officer, you will assist customers in a face-to-face environment by answering enquiries, booking appointments, making assessments on eligibility for payments, and undertaking processing and system entry activities related to a customer’s needs. In addition, you will provide general administrative support to the wider team.
You will handle a wide range of matters regarding eligibility, participation, and ongoing access to payments and services for participants.
Responsibilities may include but are not limited to:
- Managing and resolving participant questions in line with relevant legislation
- Providing counter support for the local office including participant enquiries in the self-help kiosks and online platforms
- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services
- Managing the team shared email inbox, appointments and telephone enquiries
- Data entry activities
- Undertaking research and investigation activities and preparing associated reports and correspondence
About you:
As the Front of House Officer, you will present with a high level of personal resilience and the ability to deal with emotional and challenging customer circumstances. This role will involve liaising with participants on a face-to-face basis and at times, handling challenging conversations.
To be successful in this role you will ideally have proven experience within a customer service environment, ideally within a Government setting.
In addition, you will demonstrate the following skills and experience:
- Sound computer skills, including MS Office & experience using databases
- Customer Service experience
- Strong communication skills, both verbal and written
- Excellent interpersonal skills
- Adaptable to change in a fast-paced environment
- High attention to detail
- First Nations cultural knowledge awareness
- Having a strong interest or previous experience with the Disability Sector would be an advantage.
As this role is within the Federal Government, applicants are required to be Australian Citizens to be considered.
If you are interested in this role, please APPLY NOW or call 08 8400 44***for more information.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via ***********@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
