APS3/4 Helpdesk Operator

We are seeking Help desk professionals at the APS3 and APS4 level. The ideal candidate must have previous call centre experience and should be equipped with robust written and verbal communication.APS3 Help desk Operator position description:

• Answering incoming phone calls and emails.
• Assist services in a timely manner with reporting payment and policy queries.
• Using call logging software to log notes of issue and resolution while on phone calls and when replying to emails.
• Handling a high volume of work ensuring phone call and email targets are met.
• Keeping up to date with relevant changes in a fast-changing environment.
• Contribute to meetings and general discussions.
• Work within a schedules environment.

APS4 Help desk Operator position description:

• Answering incoming phone calls and emails.
• Analysis and interpretation of data to identify issues and provide solutions.
• manage a queue of work within the team.
• Provide feedback to relevant team members.
• Training new team members.
• Handling a high volume of work ensuring phone calls and email targets are met.
• Contribute to meetings and general discussions.
• Work within a schedules environment.

About you:

• Experience within a call centre like environment.
• Baseline clearance.
• Australian Citizen.

If you would like to be considered for these roles, this is a great opportunity to tell Randstad about you.
Please click “Apply Now”At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.SkillsHelpdesk, Phone calls, Emails, Meetings, Stakeholder SupportEducationPrimary School/Junior High