APS4 Payments Officer

Our participants, Our people, Our purpose

Currently, there are around 4.3 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 600,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.

A new role awaits

Are you looking for a challenging and rewarding role in the Scheme Claims and Payments space? The NDIA is seeking to fill an APS4 Payments Officer position within our Scheme Claims and Payments Branch.

The Scheme Claims and Payments Branch facilitates Scheme payments, ensures payments are processed correctly, on time and in accordance with governance requirements. The Branch supports debt recovery within legal frameworks, provides financial analysis to identify trends and lead initiatives to enhance the independence of providers and participants for successful and accurate NDIS claims and payments.

Where you can add value

The APS4 Payments Officer position involves providing operational and administrative support, conducting research and analysis, and communicating with internal and external stakeholders.

Responsibilities of the role include but are not limited to:

• Resolving moderately complex payment issues, guided by legislation, policies and standards, and Claims and Payments Branch Standard Operating Procedures (SOPs).
• Maintaining an awareness of government decision-making processes, Agency guidelines and regulations.
• Processing manual payments to providers and self-managed participants.
• Investigating and resolving outstanding payment requests that have been rejected through the myplace provider and participant portals.

Enough about us, let’s talk about you

Our ideal candidate has exceptional organisational and teamwork skills coupled with high attention for detail. You will have knowledge and understanding of administration processes, be a motivated individual who thrives in a collaborative team environment and have experience in the Payments space. You would also show flexibility in changing situations, along with a passion self-growth and professional development.

Your NDIA Experience

We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we are based far and wide across the country, we make sure nobody feels they are out on their own.

• You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians.
• Access to higher superannuation and above market leave entitlements
• Access to ongoing professional development and learning

While this role is ideally performed from NSW Parramatta, QLD Brisbane, SA Adelaide, VIC Geelong, VIC Richmond, WA Midland, remote working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months may be offered.

Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

Applications for this role close 11:30pm AEST 5 May 2024

If you have any questions, please contact Sally Foster on 07 5502 4*** or email ************@ndis.gov.au

With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.

NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role.

RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.

The health and safety of workers, Participants and other visitors in our offices is our highest priority. Some roles within the National Disability Insurance Agency are covered by government Health Orders or Directives that require mandatory vaccinations.