APS5 Internal Review Office

Applications close 15.00 PM AEST, 15th of February 2024Mandatory: Australian Citizenship required to work within Federal Government.  About the Organization: This leading Federal government agency supports Australian’s in achieving their goals and helps them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role. This agency is known for having a great culture across different teams and have excellent office locations in Melbourne and Geelong. Branch:  The Internal Reviews and Complaints Branch is the central point of coordination for the Agency's handling and resolution of reviews and complaints. Working directly with participants, providers, internal staff and external agencies, the branch aims to manage and resolve reviews and complaints in a timely manner as outlined in the Agency Service Charter.The Internal Review Team (IRT) delivers a streamlined approach to manage the participant experience of Internal Reviews and the Agency’s reputation. The IRT assists participants who seek Internal Reviews and make decisions that are timely, consistent and clearly explained. About the role: The APS5 Internal Review Officer is accountable under general direction to undertake moderately complex activities and tasks within established procedures and guidance. It will have a considerable level of contact with internal and external stakeholders. You will be required to apply well-established policy, principles, practices, and procedures to achieve outcomes that supports and contributes to Agency’s objectives. Responsibilities may include but are not limited to: Working with participants to gather information regarding the nature and context of review requests, informing participants…
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