APS5 Process Writer

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care. 

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life. 

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement. 

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au 

Position Description 

A non-ongoing opportunity (up to 30 August 2024) exists in our Business Systems Team for a Process Writer. This role will assist the Process Analyst, Digital Operations and Technical Team (DOTT) by defining, documenting, reviewing and updating the business processes performed by the Aged Care Quality and Safety Commission and published on the Digital Toolkit 

Position Duties 

Reporting to the Assistant Director, Business Systems, your main responsibilities will be to assist the Process Analyst to:  

• Undertake process development activities, including human workflow and system process workflow. 
• Ensure support documents are created and distributed/socialised in a timely manner. 
• Analyse, test and evaluate raw materials, in-process products, and final products. 
• Develop gap analysis with leaders and identify improvement opportunities and initiatives. 
• Manage user acceptance test effort and implement actions from results. 
• Contribute to the achievement of project objectives and priorities through the development of process artefacts. 
• Establish and maintain effective relationships with key stakeholders and ascertain their expectations in relation the Commission’s direction, structure and requirements to ensure the delivery of quality products. 
• Effectively present information that is easily consumable by the end user, using appropriate tools and communication channels and communicating with influence when providing advice and recommendations based on expertise and experience. 

Position Eligibility Requirements 

• Good process writing, planning and scheduling skills to support project workstreams to a successful outcome, and in some cases, support  systems implementation through process documentation. 
• Ability to facilitate group discussions and workshops.  
• Ability to adapt approach to suit the audience and negotiate persuasively. 
• Knowledge of Lean methodology or similar discipline. 
• Demonstrated experience in mapping, business process improvement / redesign. 
• Demonstrated MS Office skills including MS Project, Visio and SharePoint. 
• Good organisational skills with attention to detail and ability to finalise tasks in a timely manner. 
• Demonstrated well developed verbal and written communication skills. 
• Ability to work effectively under pressure and ability to manage competing priorities.  
• Display sound judgement in challenging environments; the ability to work with geographically dispersed teams. 
• Capability to innovate and solve problems, including the ability to leverage opportunities. 

Desirable requirements 

• Business process analysis knowledge 
• Familiar with Lean Six Sigma practices 
• Strong problem-solving capabilities 

Position Notes  

Salary offered will be between $79,854 and $86,359 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid. 

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps  

In your application please provide a statement of claims against the Eligibility Requirements in no more than 600 words. 

Non-ongoing opportunities may be offered for varying periods with a possibility of extension to a maximum of two years. 

Merit Pool established through this selection process may be used to fill this or future Non-Ongoing vacancies. 

How to Apply? 

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title. All documentation relating to the role and application process will be located here. 
2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application. 
3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional 
4. Click ‘Apply Now’ when you are ready to submit your application. 

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers/current-vacancies by 11:59pm (AEST) on Tuesday, 13 February 2024. 

Only completed applications will be accepted. 

Contact Officer: 

Please contact our recruitment team on (02) 9633 3*** or ***********@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Lisa Hill by emailing *********@agedcarequality.gov.au with Position title in the subject line. 

Diversity and Inclusion 

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff.   

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.  

Further information: 

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au 

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.