Address Our participants, Our people, Our purpose
Currently, there are around 4.3 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 600,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.
A new role awaits
We are looking for highly motivated professionals with ICT Service Desk experience to join the NDIA’s Office of Agency Accessibility and Inclusion (OAAI) as APS6 Accessible Tech Lead. This is a fantastic opportunity to leverage your professional experience and make a real impact in the lives of people with disability. The OAAI supports the Agency to increase levels of inclusion, employment, and engagement for diversity groups, such as People with Disability, First Nations Peoples, Gender Equality and Families, People from Culturally and Linguistically Diverse backgrounds, Lesbian, Gay, Bisexual, Transgender, Intersex, Queer, Asexual plus people (LGBTIQA+), and the Mature-Age and Inter-Generational Workforce. The branch works alongside employees with disability and line managers to ensure required workplace adjustments are in place to enable people to participate and contribute their best to the Agency. They also ensure workplace accessibility by leveraging technology, leading the Agency's Accessible Systems Strategy as well as providing assistive technology tools and user support for all staff.
Where you can add value
The APS6 Accessible Tech Lead is responsible for working collaboratively with relevant business areas and key stakeholders across the Chief Operating Officer Group to implement ICT related reasonable adjustments for current and prospective employees. You will have the opportunity to work on a diverse range of tasks that support the NDIA to be an accessible and inclusive employer, including but not limited to:
Managing complex enquiries, complaints, and urgent escalations for Accessible Technology issues within an area of specialisation.
Working in a service desk environment, employing accessibility and ICT Service Management best practice.
Providing ICT advice, support, and basic orientation in using NDIA systems with approved assistive technology (AT) software and hardware, as a Level 2 function of ICT Service Desk.
Working with end users to identify unmet needs, research new solutions and refine processes to enable greater accessibility of NDIA systems.
Providing active technical support with a range of Accessible Technology including, Microsoft Accessibility features, iOS Accessibility features and software such as JAWS and Dragon Naturally Speaking.
Enough about us, let’s talk about you
Our ideal candidate will have an innovative mindset and a passion for developing needs-driven ICT-based solutions. You will have excellent communication and interpersonal skills to develop and maintain stakeholder relationships. To be successful in this role you are a team player with knowledge and experience operating autonomously and collaborating confidently at all levels. You will have the ability to mentor and coach and bring a continuous improvement mindset to support and build up the team’s capability.Working at the NDIA, it is essential you have a positive contemporary attitude to people with disability along with a high level of understanding and knowledge of disability and its impact on individuals. For more information on NDIS including our values, capabilities, and behaviours along with our application process, please refer to our website.
Your NDIA Experience
We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we are based far and wide across the country, we make sure nobody feels they are out on their own.You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians. You will have access to higher superannuation and above market leave entitlements as well as working conditions that support a positive work life balance.
While this role is ideally performed from Dandenong - VIC, Geelong - VIC, Richmond - VIC, Surry Hills - NSW, Brisbane - QLD, Adelaide - SA, Perth - WA, Deakin - ACT, Darwin - NT, or Hobart - TAS, remote working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months may be offered. A merit pool will be established that may be used to fill similar positions (ongoing and non-ongoing) within the next 18 months.
Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.
Applications for this role close at 11:30 PM (AEDT) on 10 April 2024.
If you have any questions, please contact Sophie Landwehr on 08 8922 0941 or email sophie.landwehr2@ndis.gov.au
With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.
NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role.
RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.
The health and safety of workers, Participants and other visitors in our offices is our highest priority. Some roles within the National Disability Insurance Agency are covered by government Health Orders or Directives that require mandatory vaccinations.
