Aps6 Internal Review Officer - Planning

• Ongoing & Non-Ongoing 12 Months - Full Time
• $93,196 - $103,035 (plus 15.4% superannuation)
• Role located in NSW - Charlestown,NSW - Parramatta,QLD - Brisbane,SA - Adelaide,VIC - Geelong,VIC - Richmond

Our participants, Our people, Our purposeCurrently, there are around 4.3 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 600,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.A new role awaitsDo you have an eye for detail, as well as a desire to make a difference in the lives of participants with significant and permanent disability?The NDIA is seeking APS6 Internal Review Officers to join the Reviews Branch.Review Officers are delegates of the CEO authorised to make decisions on requests of reviewable decisions as outlined by the legislation. Duties include communicating with applicants, participants and/or their representatives to understand the context of their request, ensuring all relevant evidence is available to the decision maker, weighing evidence and decision making in accordance with the legislation. The Review Officer is also required to articulately communicate decisions to authorised persons and explain external review rights.Where you can add value Our ideal candidate will have a strong commitment to the disability sector and have the ability to work through complex, sensitive and difficult matters. You will be able to review decisions in a timely and professional manner. This role has a strong focus on participant contact both in writing and via the telephone.Main elements of this role include, but are not limited to:

• Reviewing confidential participant records, interpreting evidence/information, and applying relevant legislation to form assessments and make decisions as prescribed in the NDIS Act, Operational Guidelines and NDIA policies.
• Providing explanations of decisions, and writing clear, plain English, evidenced based decision justifications and outcome letters.
• For planning decisions, implementing decisions by way of updating participant plans and calculating funded supports in line with guidance.
• Communicating external review rights.

Enough about us, let’s talk about you For this role, you will have:

• A positive contemporary attitude to people with a disability and value social inclusion and diversity.
• Confidence in speaking with external stakeholders, navigating difficult conversations and managing conflictual interactions.
• Ability to deescalate situations, with strong communication skills (verbal and written).
• Ability to manage competing priorities and manage workloads.
• Demonstrated ability to meet business KPIs and individual targets.
• Strong work ethic and ability to work in collaboration with other staff as well as operate autonomously.
• Experience interpreting and applying legislation.
• Ability to competently use IT systems including Microsoft Office and record management systems is essential.
• Previous Public Service experience is desirable but not essential.
• Background in law or allied health would be desirable but not essential.

The application process for this will be as follows:

• Application and CV
• Written Application
• Work Sample Assessment
• One way video interview
• Interview
• Reference checks

Your NDIA ExperienceWe work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we're based far and wide across the country, we make sure nobody feels they are out on their own.

• You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians.
• Access to higher superannuation and above market leave entitlements
• Competitive remuneration and working conditions that support a positive work life balance
• Access to ongoing professional development and learning

While this role is ideally performed from VIC - Geelong, VIC - Richmond, NSW - Charlestown, NSW - Parramatta, SA- Adelaide & QLD - Brisbane remote working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months with the possibility of extension up to 2 years may be offered.Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.Applications for this role close 11:30pm Sunday, 14 July AESTIf you have any questions, please contact DFP Recruitment on 1300 138 337 or email ndia@dfp.com.auWith the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role.RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.The health and safety of workers, Participants and other visitors in our offices is our highest priority. Some roles within the National Disability Insurance Agency are covered by government Health Orders or Directives that require mandatory vaccinations.