Rent Review Officer

Everyone deserves a decent home.

Are you enthusiastic about promoting equitable and precise rent assessments for tenants? Do you thrive on finding new and innovative ways of working?  If so, then this opportunity is for you!

HT is seeking a full-time Rent Review Officer.

As the Rent Review Officer, you will be a key member of the Customer Service and Support team and responsible for the end-to-end Rent Review process, including associated compliance and reporting obligations.

You will proactively manage customer enquiries and be the primary contact for tenants in relation to communication and resolution of Rent Review decisions and related matters with a focus to support our tenants to sustain their tenancies.

We are looking for someone with a thorough knowledge of the NSW Residential Tenancies Act 2010 and Community Housing Policy framework, and someone with a track record of leading continuous improvement initiatives.

In this role, you will:

• Conduct the Rent Review process for all Housing Trust properties in line with relevant policies, procedures and tenancy laws,
• Contribute to the rent calculation for new allocations,
• Recommend and implement process improvements across all aspects of tenancy management,
• Work closely with the Debt Recovery Officer, Community Housing Workers and Corporate Services to ensure that team member and tenant enquiries are responded to in a timely and positive manner, and
• Assist HT in enhancing the use of our tenancy management system, Greentree.

To succeed in this role, you should have:

1. Experience in the community housing sector and in similar capacity preferred 
2. A relevant tertiary qualification such as social housing, project management and/or experience in a similar role
3. High attention to detail and ability to interpret policies, procedures, relevant regulations and legislation
4. Proficient in using a range of software applications including Microsoft Office Suite and Tenant Management Software
5. Excellent numeric and analytical skills, including high level of data accuracy and speed
6. Experience in providing team support and leadership to coach others in implementing process improvements
7. Excellent time management skills with the ability to be proactive in managing day to day workload and meet deadlines
8. Highly developed communications and interpersonal skills
9. High degree of professionalism, integrity, and ethical behaviour
10. Strong commitment to the delivery of Housing Trust’s Purpose, Vision, and Values

For more information, please contact Kathy Allin, Team Leader - CSS on 4254 1166.

How to apply

1. To apply for the role please tell us about you and your experience by completing the application page below.
2. Attach a cover letter and resume.
3. All correspondence will be via the email you have provided. Please ensure you have the correct email address and check your inbox (including your "junk" inbox).
4. Applications close Friday, 5 April 2024 however, we encourage you to apply as soon as possible as we will review the applications as they are submitted.

Housing Trust is committed to a diverse workforce.

We welcome applications from women, Aboriginal and Torres Strait Islander people, peoples of all ages, people with disability, people from culturally and linguistically diverse backgrounds and from lesbian, gay, bisexual, transgender, gender diverse, queer, intersex and asexual (LGBTQIA+) people. 

If you identify as any of the above we would welcome the opportunity to contact you and discuss how we can support you through the recruitment process if required. Sharing this information will help you access support should you need it and will also help us to better understand the impact of our work. Please call 4254-1166 and ask for the People & Culture Manager.

All candidates that reach the pre-employment stage will be required to undergo pre-employment checks including reference checks, pre-employment testing, confirmation of COVID 19 Vaccination, satisfactory National Criminal History Check and Working with Children Check.

Our values of Respect, Integrity, Collaboration and Support underpin our decisions and behaviours.

To work with us you will need to be committed to our values.