Area Manager Retail Services

Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities.
In partnership with the Australian Defence Force, we are seeking an Area Manager to support our Retail Services and National Clothing Store Services contracts.
Reporting to the Regional Manager Retail Services Manager, you will be responsible for ensuring Retail Service delivery requirements of Retail Stores and National Clothing Store Services contracts, contract performance and compliance under the guidance and direction of the Regional Manager Retail Services.
This is a permanent, full time role based at either Victoria Barracks or Simpson Barracks, with travel required to other Defence sites such as HMAS Cerberus, RAAF Williams, East Sale.
Duties:

• Under direction responsible for managing, directing and co-ordinating the operational aspects of the regional network of regions and sites delivering Retail Services required under the Retail Stores and National Clothing Store Services contracts.
• Manage service delivery performance for the respective services to ensure overall business achieves the performance commitments of all contractual agreements.
• Responsible for compliance monitoring, verification and reporting of operational performance standards.
• Ensuring operational adherence to Ventia and client policy and procedures.
• In collaboration support the development, improvement, communication and education of processes and procedures relating to service delivery.
• Analyse contract performance, recommend improvement strategies and contribute to product innovation.
• Interface and liaison with stakeholders on day-to-day matters and issue resolution
• Provide guidance ensuring effective, efficient, and best practice contract, business and people management aligned with Ventia management processes.
• Implement continuous improvement and innovation events and work with Ventia and regional stakeholders to implement business improvement.
• Ensure positive client and customer relationships.
• Interface across Ventia's peer network contracts to ensure local connectivity, alignment of approach and service synergies across the contracts - with an aim to maximise client and customer experience.

This role acts as a key liaison between the business and the Defence clients as well as Ventia's stakeholders, therefore you must have outstanding communication skills. In addition, we are looking for:

• Tertiary qualifications in logistics or a related discipline desirable.
• 3+years Industry experience and subject matter expertise in a logistic environment and people management.
• Comprehensive understanding of logistics, business management and project management.
• A high level of computer literacy and ability to utilise technology to support the development and delivery of service delivery.
• High level of competency in Microsoft packages including Office 365, PowerPoint, Word, Excel, Outlook.
• MILIS, SAP / ERP experience (desirable).
• Experience with Defence ERP, Inventory.
• Industry experience, vocational currency, and subject matter expertise.
• Demonstrated experience in collaborative and consultative processes at a professional level.
• Proven experience in stakeholder management, negotiation skills and relationship building.

What We Offer You:
Ventia have also partnered with some reputable organisations to be able to offer discounts on Health Insurance, Banking (new home loans, credit cards, everyday bank accounts), flights & accommodation, car hire, car leasing and much more, we also offer the following:

• A flexible, supportive and inclusive work environment where you matter.
• We take our people's careers seriously, helping them to learn and grow.
• There's nothing more important to us than keeping our people and the public safe.
• We look after each other and foster our people's wellbeing.

Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, Māori and Pasifika people, LGTBQI+, Women, Veterans and spouses and people with disabilities.
You must be an Australian Citizen and have the ability to maintain a Defence clearance in order to be eligible for these positions, as well as be able to pass an Australian Federal Police Check.
Click APPLY NOW if this sounds like you or email mia.white@skoutsolutions.com for further information.
Position Reference Number: 155857