AddressPRO-INVEST GROUP
Pro-Invest Group is a global asset management and investment firm specializing in real estate, with an extensive track record of both delivering new-build hotels and repositioning existing hotels across Australia and New Zealand. As a leading hotel developer, we are a trusted partner to some of the world's most recognised hotel brands, including Holiday Inn Express, Voco, Hotel Indigo, Kimpton & Sebel.
At Pro-Invest Group we are looking for individuals that share and demonstrate our core values;
- Trust - Trust is the prerequisite for our success, we uphold the trust of and provide peace of mind for everyone we serve by being consistently reliable and delivering on our promises.
- Transparency - Transparency is critical to building trust. We are therefore upfront and open in our actions and communications. As an organization, we are visible and direct in our intent and interactions. As individuals we are honest and accountable.
- Integrity - We conduct ourselves and our business ethically. We are unwavering in our principles, and we will always choose to do what's right - not what is easy.
- Commitment - We are tenacious and passionate. We take pride in our commitment to professionalism, Innovation and sustainability, and orientate strategic business decisions based on these commitments.
Position Requirements:
- Warmly welcome guests upon arrival and ensure a seamless check-in/check-out experience is delivered.
- Coordinate and oversee the running of the hotel in the absence of Senior Management.
- Must have experience in overnights, rolling the system and reconciliation of reports / accounts.
- Accommodate the requests and needs of all guests, make recommendations, upsell rooms and related services.
- Answer all incoming calls promptly and pleasantly and provide appropriate assistance.
- Responsible to maintain an updated record log for all cash and valuables in the safe keeping of the duty managers.
- Handle and resolve any guest concerns effectively with confidence and in a professional manner.
- Check rooms, making sure any special requests are carried out accordingly.
- Be levelheaded to handle any emergencies within the hotel, including acting as the Chief Fire Warden and First Aid Officer.
- Provide support to all other departments as required.
You will possess:
- The ability to curate memorable experiences for our guests whilst building sincere emotional connections.
- Professional verbal and written communication skills and an eye for detail.
- Impeccable grooming and presentation.
- The ability to multi-task, work under pressure and problem solve effectively.
- The flexibility to work overnights from 11pm to 7am, including public holidays and weekends.
- Experience with a hotel property management system.
- A current First Aid Certificate and RSA Qualification.
Pro-invest Hotels are a trusted partner to some of the world’s most recognised hotel brands, as a franchisee, ranging from mid-scale through to full service and lifestyle hotels, such as Kimpton, Holiday Inn Express, Voco, Hotel Indigo and Sebel.
At Pro-Invest Hotels we invite applications from all within the communities we operate in alignment with our commitment to diversity & inclusion and indeed to celebrate our values of Trust, Transparency, Integrity & Commitment
