Address
SalaryJob reference: 573737
Location: 5000 - ADELAIDE
Job status: Short Term Contract
Eligibility: Open to Everyone
About Department for Education
Every child and young person deserves a great education.
We have a strategy that aims to unlock every child’spotential now and into the future, one that in partnership withlearners, students, parents and the wider South Australiancommunity will build a world-leading public education system. Onethat is equitable and prioritises learning and wellbeing.
Together we will make our education system the best it canbe.
When our children and young people thrive, so do our communitiesand our state.
About the Opportunity
The Complaints Management Teamprovide a quality mediation and education complaint managementservice, achieving the timely resolution of school and preschoolcomplaints.
This role promotes best practice and provides expert advice andconsultation services on a range of complaints based on significantdiscipline knowledge of government and education complaint handlingprocesses. This role undertakes a range of complaint functions thatincludes the resolution of complaints in an effective, timely, fairand transparent manner in line with the departments ComplaintManagement Policy and Procedure.
Qualifications
Desirable: A degree in education, publicpolicy, social work, mediation or related field.
Why work with us
By joining our team, you will:
- Be part of a supportive and collaborative team environment.
- Access professional development opportunities to enhance your skills and knowledge.
- Enjoy work-life balance with flexible working arrangements.
- Make a real difference in the lives of South Australians.
Together, we can work towards building a stronger future for allstudents in South Australia.
Special Conditions
The successful applicant is required to gain a Department forHuman Services (DHS) working with children check (WWCC) prior tobeing employed which is required to be renewed every five yearsbefore expiry. The incumbent will be required to undertake RRHAN–EC (Responding to Risks of Harm, Abuse and Neglect -Education Care) Facilitator Lead (Masterclass) extended course orthe online (Fundamentals) course which will be required to beupdated every three years.
For all other Special Conditions please refer to the attachedPosition Description.
Remuneration
We offer a competitive salary and benefits package, as well asopportunities for professional development and careeradvancement.
ASO6: $97,022 - $102,626 per annum plus superannuation.
Enquiries
To learn more about this exciting opportunity, please contactKate Schubert, Practice Lead, Operational Policy and CustomerFeedback, via Tel: 08 8226 32***or email:**************@sa.gov.au
Application Instructions
Applications must be made through the IWorkForSA website.
Applicants are required to submit a CV and a written statementof no more than 1500 words addressing the key competencies in theposition description. In addition, applicants are required to filland submit the attached Application Cover Sheet and EmploymentDeclaration forms.
People of Aboriginal or Torres Strait Islander descent and/or thosewho have a disability are strongly encouraged to apply.
Additional Note
This is a full-time (1.0 FTE) contract, starting immediately forsix months with possibility of extension.
Applications close: 05/02/2024 11:30 AM
Attachments:
- App Cover Sheet - PSAct.pdf
- Position Description - ASO6 Assessment and Resolution Officer.pdf
- VL233 Pre-employment declaration.pdf
Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
