AddressJob reference: 593678
Location: 5000 - ADELAIDE
Job status: Long Term Contract
Eligibility: Open to Everyone
About Department for Education
Every child and young person deserves a great education.
We have a strategy that aims to unlock every child’s potential now and into the future, one that in partnership with learners, students, parents and the wider South Australian community will build a world-leading public education system. One that is equitable and prioritises learning and wellbeing.
Together we will make our education system the best it can be.
When our children and young people thrive, so do our communities and our state.
About the Opportunity
The School Technical Support Team Leader is responsible to the Service Operations Lead for planning, coordinating, and monitoring the delivery of efficient, high quality and customer centric School support function. The role forms a part of the extended ICT Service Delivery leadership team, with a key focus on a strong service driven culture that supports and encourages our staff in all facets of their role.
The School Technical Support Team Leader coordinates, performance manages and motivates School Technical Support (STS) staff in the effective and timely resolution of incidents and fulfilment of service requests for the department’s school and preschool customers across the state. The role plans, coordinates, and monitors a range of second level ICT desktop support functions and resources, within an ITIL environment, to ensure that team outcomes and deliverables successfully meet the departments requirements. This includes ensuring workloads are managed and monitored and appropriate Key Performance Indicators are met.
The role coordinates the operational requirements of work received by the School Technical Support Team, identifies and implements improvements in support operations, and manages performance issues, gaps and potential risks to service provision.
Qualification
Essential: A tertiary qualification in an ICT related discipline or equivalent experience.
Desirable: ITIL V4 Foundations.
Why work with us
By joining our team, you will:
- Be part of a supportive and collaborative team environment.
- Access professional development opportunities to enhance your skills and knowledge.
- Enjoy work-life balance with flexible working arrangements.
- Make a real difference in the lives of South Australians.
Together, we can work towards building a stronger future for all students in South Australia.
Special Conditions
The successful applicant is required to gain a Department for Human Services (DHS) working with children check (WWCC) prior to being employed which is required to be renewed every five years before expiry. The incumbent will be required to undertake RRHAN –EC (Responding to Risks of Harm, Abuse and Neglect - Education Care) Facilitator Lead (Masterclass) extended course or the online (Fundamentals) course which will be required to be updated every three years.
For all other Special Conditions please refer to the attached Position Description.
Remuneration
We offer a competitive salary and benefits package, as well as opportunities for professional development and career advancement.
ASO6: $97,022 - $102,626 per annum plus superannuation.
Enquiries
To learn more about this exciting opportunity, please contact Tony Tyler, Manager, ICT Support Services via email: **********@sa.gov.au
Application Instructions
Applications must be made through the IWorkForSA website.
Applicants are required to submit a CV and a cover letter of no more than two pages, addressing key competencies in the position description. In addition, applicants are required to fill and submit the attached Application Cover Sheet and Employment Declaration forms.
People of Aboriginal or Torres Strait Islander descent and/or those who have a disability are strongly encouraged to apply.
Additional Note
This is a full-time (1.0 FTE) contract, starting immediately for 12 months.
Applications close: 21/05/2024 11:30 PM
Attachments:
- App Cover Sheet - PSAct.pdf
- Position Description - ASO6 School Technical Support Team Leader.pdf
- VL233 Pre-employment declaration.pdf
Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
